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Patient Satisfaction With Heart Health Clinics in Fraser Health, Canada

The Fraser Health heart function clinics explored patient satisfaction using a survey with the goal of understanding and improving care and service delivery. Data were collected from 124 respondents at 3 ambulatory care sites in the region. Patient satisfaction scores were high, with an average scor...

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Detalles Bibliográficos
Autores principales: Koning, Clare, Lock, Adinet, Bushe, Judy, Guo, Charles
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8205352/
https://www.ncbi.nlm.nih.gov/pubmed/34179354
http://dx.doi.org/10.1177/2374373520981475
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author Koning, Clare
Lock, Adinet
Bushe, Judy
Guo, Charles
author_facet Koning, Clare
Lock, Adinet
Bushe, Judy
Guo, Charles
author_sort Koning, Clare
collection PubMed
description The Fraser Health heart function clinics explored patient satisfaction using a survey with the goal of understanding and improving care and service delivery. Data were collected from 124 respondents at 3 ambulatory care sites in the region. Patient satisfaction scores were high, with an average score of 8.85 out of 10 and 95% of respondents rating the service higher than 6 out of 10. The results highlighted the importance of multidisciplinary teams, good communication, adequate information, and emphasis on how a patient is treated. The patient’s understanding of the information provided and of their heart health treatment plan were identified as two areas that require greater awareness.
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spelling pubmed-82053522021-06-25 Patient Satisfaction With Heart Health Clinics in Fraser Health, Canada Koning, Clare Lock, Adinet Bushe, Judy Guo, Charles J Patient Exp Patient Experience Research Briefs The Fraser Health heart function clinics explored patient satisfaction using a survey with the goal of understanding and improving care and service delivery. Data were collected from 124 respondents at 3 ambulatory care sites in the region. Patient satisfaction scores were high, with an average score of 8.85 out of 10 and 95% of respondents rating the service higher than 6 out of 10. The results highlighted the importance of multidisciplinary teams, good communication, adequate information, and emphasis on how a patient is treated. The patient’s understanding of the information provided and of their heart health treatment plan were identified as two areas that require greater awareness. SAGE Publications 2021-01-20 /pmc/articles/PMC8205352/ /pubmed/34179354 http://dx.doi.org/10.1177/2374373520981475 Text en © The Author(s) 2021 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Patient Experience Research Briefs
Koning, Clare
Lock, Adinet
Bushe, Judy
Guo, Charles
Patient Satisfaction With Heart Health Clinics in Fraser Health, Canada
title Patient Satisfaction With Heart Health Clinics in Fraser Health, Canada
title_full Patient Satisfaction With Heart Health Clinics in Fraser Health, Canada
title_fullStr Patient Satisfaction With Heart Health Clinics in Fraser Health, Canada
title_full_unstemmed Patient Satisfaction With Heart Health Clinics in Fraser Health, Canada
title_short Patient Satisfaction With Heart Health Clinics in Fraser Health, Canada
title_sort patient satisfaction with heart health clinics in fraser health, canada
topic Patient Experience Research Briefs
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8205352/
https://www.ncbi.nlm.nih.gov/pubmed/34179354
http://dx.doi.org/10.1177/2374373520981475
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