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Bridging the Telemedicine Gap Among Seniors During the COVID-19 Pandemic

At the onset of the COVID-19 pandemic, many senior patients in the USC-Keck Family Medicine clinics were limited or lacking in telemedicine participation. Three factors contributed: lack of video-enabled devices, technological literacy, and/or absence of Wi-Fi connectivity. We addressed the first 2...

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Autores principales: Utley, Lynn M, Manchala, Grace S, Phillips, Mark J, Doshi, Chirag P, Szatalowicz, Victoria L, Boozer, Jennifer R
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8205366/
https://www.ncbi.nlm.nih.gov/pubmed/34179442
http://dx.doi.org/10.1177/23743735211014036
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author Utley, Lynn M
Manchala, Grace S
Phillips, Mark J
Doshi, Chirag P
Szatalowicz, Victoria L
Boozer, Jennifer R
author_facet Utley, Lynn M
Manchala, Grace S
Phillips, Mark J
Doshi, Chirag P
Szatalowicz, Victoria L
Boozer, Jennifer R
author_sort Utley, Lynn M
collection PubMed
description At the onset of the COVID-19 pandemic, many senior patients in the USC-Keck Family Medicine clinics were limited or lacking in telemedicine participation. Three factors contributed: lack of video-enabled devices, technological literacy, and/or absence of Wi-Fi connectivity. We addressed the first 2 of these factors. Via phone contact, 9 patients agreed to receive donated Android or Apple devices and to trial instruction manuals for use. Donated equipment and instructions were prepared and delivered in accordance with pandemic guidelines. Follow-up calls indicated that 4 participants were able to set up their devices and 3 of whom had connected with their providers. The remaining 5 participants had not set up their devices by the end of the follow-up period, had difficulty with device setup, accessing applications necessary for telemedicine, or had limited access to Wi-Fi. This project highlights some telemedicine barriers that senior patients may overcome with the additional support of care providers.
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spelling pubmed-82053662021-06-25 Bridging the Telemedicine Gap Among Seniors During the COVID-19 Pandemic Utley, Lynn M Manchala, Grace S Phillips, Mark J Doshi, Chirag P Szatalowicz, Victoria L Boozer, Jennifer R J Patient Exp Case Study-COVID-19 At the onset of the COVID-19 pandemic, many senior patients in the USC-Keck Family Medicine clinics were limited or lacking in telemedicine participation. Three factors contributed: lack of video-enabled devices, technological literacy, and/or absence of Wi-Fi connectivity. We addressed the first 2 of these factors. Via phone contact, 9 patients agreed to receive donated Android or Apple devices and to trial instruction manuals for use. Donated equipment and instructions were prepared and delivered in accordance with pandemic guidelines. Follow-up calls indicated that 4 participants were able to set up their devices and 3 of whom had connected with their providers. The remaining 5 participants had not set up their devices by the end of the follow-up period, had difficulty with device setup, accessing applications necessary for telemedicine, or had limited access to Wi-Fi. This project highlights some telemedicine barriers that senior patients may overcome with the additional support of care providers. SAGE Publications 2021-05-04 /pmc/articles/PMC8205366/ /pubmed/34179442 http://dx.doi.org/10.1177/23743735211014036 Text en © The Author(s) 2021 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Case Study-COVID-19
Utley, Lynn M
Manchala, Grace S
Phillips, Mark J
Doshi, Chirag P
Szatalowicz, Victoria L
Boozer, Jennifer R
Bridging the Telemedicine Gap Among Seniors During the COVID-19 Pandemic
title Bridging the Telemedicine Gap Among Seniors During the COVID-19 Pandemic
title_full Bridging the Telemedicine Gap Among Seniors During the COVID-19 Pandemic
title_fullStr Bridging the Telemedicine Gap Among Seniors During the COVID-19 Pandemic
title_full_unstemmed Bridging the Telemedicine Gap Among Seniors During the COVID-19 Pandemic
title_short Bridging the Telemedicine Gap Among Seniors During the COVID-19 Pandemic
title_sort bridging the telemedicine gap among seniors during the covid-19 pandemic
topic Case Study-COVID-19
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8205366/
https://www.ncbi.nlm.nih.gov/pubmed/34179442
http://dx.doi.org/10.1177/23743735211014036
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