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Measuring service quality at an online university: using PLS-SEM with archival data

The aim of this study is to analyze, evaluate and validate the NSE (National Student Enquiry) as a service quality measure helping both higher education institutions (HEIs) and students in their decision making. Every year the Dutch foundation ‘Studiekeuze123’ sends out a survey (the NSE) to collect...

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Detalles Bibliográficos
Autor principal:	Schijns, Jos M. C.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Springer Netherlands 2021
Materias:	Original Paper
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8208829/ http://dx.doi.org/10.1007/s11233-021-09071-7

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