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Client Satisfaction to Referral Service and Associated Factors Among Health Centers in Tigray, Ethiopia, 2019
PURPOSE: Even though referral is a major public health issue in the sub-Saharan countries including Ethiopia, there is limited data particularly in the study area. So, this study was aimed to assess client satisfaction with referral service and associated factors. OBJECTIVE: To assess client satisfa...
Autores principales: | , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Dove
2021
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8240851/ https://www.ncbi.nlm.nih.gov/pubmed/34211266 http://dx.doi.org/10.2147/PPA.S288181 |
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author | Gebremeskel, Fre Teklay, Embeba Anagaw, Yonas Gebrehaweria, Menaseb Hailay, Abadi |
author_facet | Gebremeskel, Fre Teklay, Embeba Anagaw, Yonas Gebrehaweria, Menaseb Hailay, Abadi |
author_sort | Gebremeskel, Fre |
collection | PubMed |
description | PURPOSE: Even though referral is a major public health issue in the sub-Saharan countries including Ethiopia, there is limited data particularly in the study area. So, this study was aimed to assess client satisfaction with referral service and associated factors. OBJECTIVE: To assess client satisfaction to referral service and associated factors among Health Centers in Tigray, Ethiopia, 2019. METHODS AND MATERIALS: This was an institutional-based cross-sectional study carried out among Health Centers selected using simple a random sampling technique from February 2019 to April 2019. A total of 421 referred individuals were proportionally allocated to eight health centers and interviewed using pretested 5-point Likert scale structured questionnaire. After data collection, it was entered using Epi Info then transferred to Statistical Package for Social Sciences (SPSS) for the purpose of analysis. Factors associated with the satisfaction toward referral service were assessed using binary logistic regression. Statistically significant variables at the bivariate logistic regression analysis were regarded as nominees for multivariable analysis. The strength of the association of factors with satisfaction toward referral was determined by computing crude odds ratio (COR) and the adjusted odds ratio (AOR) with a 95% confidence interval (CI). P-value <0.05 was considered statistically significant. RESULTS: In this study, 47% of referred patients were satisfied with the referral of Health Centers. Residence (AOR=2.2 CI=1.3, 1.5), age (AOR=3.1 CI =2.3, 6.4), and educational status (AOR=2.1 CI =1.7, 4.9) were statistically significant factors. CONCLUSION: Significant clients were dissatisfied with the referral of Health Centers. Age, educational status, and residences were statistically significant factors. So, the Health Centers management and health care provider should work to reduce time spent to get a referral, reduce challenges in the referral process, increase helping and giving responsibility for the referred clients, improve communication. |
format | Online Article Text |
id | pubmed-8240851 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2021 |
publisher | Dove |
record_format | MEDLINE/PubMed |
spelling | pubmed-82408512021-06-30 Client Satisfaction to Referral Service and Associated Factors Among Health Centers in Tigray, Ethiopia, 2019 Gebremeskel, Fre Teklay, Embeba Anagaw, Yonas Gebrehaweria, Menaseb Hailay, Abadi Patient Prefer Adherence Original Research PURPOSE: Even though referral is a major public health issue in the sub-Saharan countries including Ethiopia, there is limited data particularly in the study area. So, this study was aimed to assess client satisfaction with referral service and associated factors. OBJECTIVE: To assess client satisfaction to referral service and associated factors among Health Centers in Tigray, Ethiopia, 2019. METHODS AND MATERIALS: This was an institutional-based cross-sectional study carried out among Health Centers selected using simple a random sampling technique from February 2019 to April 2019. A total of 421 referred individuals were proportionally allocated to eight health centers and interviewed using pretested 5-point Likert scale structured questionnaire. After data collection, it was entered using Epi Info then transferred to Statistical Package for Social Sciences (SPSS) for the purpose of analysis. Factors associated with the satisfaction toward referral service were assessed using binary logistic regression. Statistically significant variables at the bivariate logistic regression analysis were regarded as nominees for multivariable analysis. The strength of the association of factors with satisfaction toward referral was determined by computing crude odds ratio (COR) and the adjusted odds ratio (AOR) with a 95% confidence interval (CI). P-value <0.05 was considered statistically significant. RESULTS: In this study, 47% of referred patients were satisfied with the referral of Health Centers. Residence (AOR=2.2 CI=1.3, 1.5), age (AOR=3.1 CI =2.3, 6.4), and educational status (AOR=2.1 CI =1.7, 4.9) were statistically significant factors. CONCLUSION: Significant clients were dissatisfied with the referral of Health Centers. Age, educational status, and residences were statistically significant factors. So, the Health Centers management and health care provider should work to reduce time spent to get a referral, reduce challenges in the referral process, increase helping and giving responsibility for the referred clients, improve communication. Dove 2021-06-25 /pmc/articles/PMC8240851/ /pubmed/34211266 http://dx.doi.org/10.2147/PPA.S288181 Text en © 2021 Gebremeskel et al. https://creativecommons.org/licenses/by-nc/3.0/This work is published and licensed by Dove Medical Press Limited. The full terms of this license are available at https://www.dovepress.com/terms.php and incorporate the Creative Commons Attribution – Non Commercial (unported, v3.0) License (http://creativecommons.org/licenses/by-nc/3.0/ (https://creativecommons.org/licenses/by-nc/3.0/) ). By accessing the work you hereby accept the Terms. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed. For permission for commercial use of this work, please see paragraphs 4.2 and 5 of our Terms (https://www.dovepress.com/terms.php). |
spellingShingle | Original Research Gebremeskel, Fre Teklay, Embeba Anagaw, Yonas Gebrehaweria, Menaseb Hailay, Abadi Client Satisfaction to Referral Service and Associated Factors Among Health Centers in Tigray, Ethiopia, 2019 |
title | Client Satisfaction to Referral Service and Associated Factors Among Health Centers in Tigray, Ethiopia, 2019 |
title_full | Client Satisfaction to Referral Service and Associated Factors Among Health Centers in Tigray, Ethiopia, 2019 |
title_fullStr | Client Satisfaction to Referral Service and Associated Factors Among Health Centers in Tigray, Ethiopia, 2019 |
title_full_unstemmed | Client Satisfaction to Referral Service and Associated Factors Among Health Centers in Tigray, Ethiopia, 2019 |
title_short | Client Satisfaction to Referral Service and Associated Factors Among Health Centers in Tigray, Ethiopia, 2019 |
title_sort | client satisfaction to referral service and associated factors among health centers in tigray, ethiopia, 2019 |
topic | Original Research |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8240851/ https://www.ncbi.nlm.nih.gov/pubmed/34211266 http://dx.doi.org/10.2147/PPA.S288181 |
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