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Capturing the patient's voice: Kano Analysis of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey

BACKGROUND: Traditional methods are not able to differentiate which feature customers regard as attractive, mandatory, performance, and which feature customers are indifferent about. These categories can only be differentiated based on a specific technique called Kano survey. Specific aim of this st...

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Detalles Bibliográficos
Autores principales:	Tripathi, Sandeep, Khan, Imadh, Read, Cynthia D., Mischler, Matthew J.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Wolters Kluwer - Medknow 2021
Materias:	Original Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8249979/ https://www.ncbi.nlm.nih.gov/pubmed/34250132 http://dx.doi.org/10.4103/jehp.jehp_1322_20

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