Ability and willingness to utilize telemedicine among rheumatology patients—a cross-sectional survey

INTRODUCTION/OBJECTIVES: This study aims to assess the patients’ ability and willingness to utilize telemedicine (TM) along with identifying some of the barriers to a more widespread adoption of TM in rheumatology. METHODS: An observational, cross-sectional study of patients visiting a rheumatology clinic was conducted in 2018. We used a survey to assess patients’ attitude on the perceived effectiveness when comparing TM versus in-person visits, as well as patients’ access to technology, distance traveled by the patient to attend the clinic visit, and demographic parameters. RESULTS: A total of 214 patients were included. Negative correlations were found between the increase in age and access to technologies (front-facing camera (mean age difference − 12.8), telephone (mean age difference − 14.4), and stable internet connection (mean age difference − 15.1)), as well as believing that their needs could be met through TM (r − .224, p < 0.001) and thinking that TM could be an appropriate alternative method of healthcare (r − .298, p < 0.001). Younger patients reported more conflict between appointments and work hours (mean age difference − 11.73). Follow-up patients were more likely to feel that their visit could have been possible over the phone (mean difference − 1.13) or video conferencing (mean difference − 1.13) compared to new patients. Older patients were less likely to think that the purpose of their rheumatology visits could be achieved over the phone (r − .207, p = 0.003) or video conferencing (r − .331, p = 0.001). The further the distance traveled, the more the patients were willing to utilize TM compared to in-person visits (r 0.167, p = 0.019). CONCLUSION: Out of necessity due to the COVID-19 pandemic, rheumatology clinics are increasingly turning to TM. The results of this study suggest that access and familiarity with technology may still be limited in certain demographics, particularly the elderly. Furthermore, this study helps to understand some of the additional barriers to more widespread adoption and patients’ perceived limitations of TM.