Retour d’expérience de télésanté à l’officine : réflexions pour l’amélioration et l’adaptation des pratiques professionnelles pharmaceutiques

INTRODUCTION: The COVID-19 health crisis precipitated the use of telehealth. To ensure continuity of care, during this period, pharmacists had the opportunity to use telecare and to offer teleconsultations with a physician to their patients. We report here on telehealth practices in a local pharmacy participating in the activities of a multidisciplinary health center (MSP). MATERIAL AND METHODS: After analyzing a situation, the pharmacists of this dispensary offered teleconsultation or telecare to the patients. The doctors solicited were those from the MSP, those from the territory and those from a teleconsultation platform. Digital tools have enabled communication between doctors, patients and pharmacists on the one hand and enabled the pharmacist to assist the doctor during the teleconsultation, while ensuring the confidentiality and protection of patient data. RESULTS: Thirteen teleconsultations and 22 telepharmacy consultations were performed. Four types of situations motivated the triggering of pharmacist-assisted teleconsultations and three of pharmaceutical telecare. The implementation of telehealth in this pharmacy required changes in the organization and management of the pharmacy, training of the pharmacy team, and closer communication with the MSP physicians. DISCUSSION: Telehealth offers major opportunities for the evolution of the pharmacist's profession and the improvement of patient care, beyond crisis situations.