A quasi-experimental study to improve health service quality: implementing communication and self-efficacy skills training to primary healthcare workers in two counties in Iran

BACKGROUND: Service satisfaction ratings from clients are a good indicator of service quality. The present study aimed to investigate the impact of communication skills and self-efficacy training for healthcare workers on clients’ satisfaction. METHODS: A quasi-experimental study was conducted in he...

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Detalles Bibliográficos
Autores principales: Shahnazi, Hossein, Araban, Marzieh, Karimy, Mahmood, Basiri, Mansooreh, Ghazvini, Ali, Stein, LAR
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2021
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8258999/
https://www.ncbi.nlm.nih.gov/pubmed/34229675
http://dx.doi.org/10.1186/s12909-021-02796-4

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8258999/
https://www.ncbi.nlm.nih.gov/pubmed/34229675
http://dx.doi.org/10.1186/s12909-021-02796-4

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