A qualitative study of National Health Service (NHS) complaint-responses

BACKGROUND: Healthcare complaints are grievances that may be indicative of some system failures, individual failings, or a combination of both. Moreover, the experience of making a complaint, including its outcome, often falls short of patient expectations, particularly in relation to the interperso...

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Detalles Bibliográficos
Autores principales: McCreaddie, May, Benwell, Bethan, Gritti, Alice
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2021
Materias:
Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8283852/
https://www.ncbi.nlm.nih.gov/pubmed/34266429
http://dx.doi.org/10.1186/s12913-021-06733-5

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8283852/
https://www.ncbi.nlm.nih.gov/pubmed/34266429
http://dx.doi.org/10.1186/s12913-021-06733-5

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