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Fake reviews on online platforms: perspectives from the US, UK and EU legislations
User-generated online reviews have become essential sources of information for potential consumers. Given the increasing importance of online reviews on consumer purchases, some traders try to publish or promote fake reviews on online platforms to improve the reputation of their goods or services, o...
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Formato: | Online Artículo Texto |
Lenguaje: | English |
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Springer International Publishing
2021
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Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8294234/ https://www.ncbi.nlm.nih.gov/pubmed/34693332 http://dx.doi.org/10.1007/s43545-021-00193-8 |
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author | Martínez Otero, Juan María |
author_facet | Martínez Otero, Juan María |
author_sort | Martínez Otero, Juan María |
collection | PubMed |
description | User-generated online reviews have become essential sources of information for potential consumers. Given the increasing importance of online reviews on consumer purchases, some traders try to publish or promote fake reviews on online platforms to improve the reputation of their goods or services, or to damage the reputation of their competitors. This paper aims (1) to analyse whether and how fake reviews violate the main legal and ethical principles of advertising, according to the legislations of the US, UK and EU as well as the International Advertising and Marketing Communications Code; (2) to assess how the EU, the UK and the US are dealing with them, and find out which approaches and actions are working best; and (3) to offer normative recommendations for effective prosecution of fake reviews. The paper uses a combination of theoretical and sociological approaches (section 1), black letter analysis of law (sections 2 and 3) and a comparative approach (sections 2 and 3). Among others, the article observes (1) that fake reviews are a form of illegal advertising and (2) that the European regulatory instruments provide more protection against fake reviews than the US and argues (3) that an effective fight against fake reviews requires strong administrative bodies, endowed with sufficient resources. |
format | Online Article Text |
id | pubmed-8294234 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2021 |
publisher | Springer International Publishing |
record_format | MEDLINE/PubMed |
spelling | pubmed-82942342021-07-21 Fake reviews on online platforms: perspectives from the US, UK and EU legislations Martínez Otero, Juan María SN Soc Sci Review Paper User-generated online reviews have become essential sources of information for potential consumers. Given the increasing importance of online reviews on consumer purchases, some traders try to publish or promote fake reviews on online platforms to improve the reputation of their goods or services, or to damage the reputation of their competitors. This paper aims (1) to analyse whether and how fake reviews violate the main legal and ethical principles of advertising, according to the legislations of the US, UK and EU as well as the International Advertising and Marketing Communications Code; (2) to assess how the EU, the UK and the US are dealing with them, and find out which approaches and actions are working best; and (3) to offer normative recommendations for effective prosecution of fake reviews. The paper uses a combination of theoretical and sociological approaches (section 1), black letter analysis of law (sections 2 and 3) and a comparative approach (sections 2 and 3). Among others, the article observes (1) that fake reviews are a form of illegal advertising and (2) that the European regulatory instruments provide more protection against fake reviews than the US and argues (3) that an effective fight against fake reviews requires strong administrative bodies, endowed with sufficient resources. Springer International Publishing 2021-07-21 2021 /pmc/articles/PMC8294234/ /pubmed/34693332 http://dx.doi.org/10.1007/s43545-021-00193-8 Text en © The Author(s), under exclusive licence to Springer Nature Switzerland AG 2021 This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic. |
spellingShingle | Review Paper Martínez Otero, Juan María Fake reviews on online platforms: perspectives from the US, UK and EU legislations |
title | Fake reviews on online platforms: perspectives from the US, UK and EU legislations |
title_full | Fake reviews on online platforms: perspectives from the US, UK and EU legislations |
title_fullStr | Fake reviews on online platforms: perspectives from the US, UK and EU legislations |
title_full_unstemmed | Fake reviews on online platforms: perspectives from the US, UK and EU legislations |
title_short | Fake reviews on online platforms: perspectives from the US, UK and EU legislations |
title_sort | fake reviews on online platforms: perspectives from the us, uk and eu legislations |
topic | Review Paper |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8294234/ https://www.ncbi.nlm.nih.gov/pubmed/34693332 http://dx.doi.org/10.1007/s43545-021-00193-8 |
work_keys_str_mv | AT martinezoterojuanmaria fakereviewsononlineplatformsperspectivesfromtheusukandeulegislations |