Get Close to the Robot: The Effect of Risk Perception of COVID-19 Pandemic on Customer–Robot Engagement

The purpose of this study was to examine the effect of the COVID-19 pandemic on customer–robot engagement in the Chinese hospitality industry. Analysis of a sample of 589 customers using service robots demonstrated that the perceived risk of COVID-19 has a positive influence on customer–robot engage...

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Detalles Bibliográficos
Autores principales: Wu, Jifei, Zhang, Xiangyun, Zhu, Yimin, Yu-Buck, Grace Fang
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8296115/
https://www.ncbi.nlm.nih.gov/pubmed/34200867
http://dx.doi.org/10.3390/ijerph18126314

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8296115/
https://www.ncbi.nlm.nih.gov/pubmed/34200867
http://dx.doi.org/10.3390/ijerph18126314

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