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Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain

Chronic diseases are treated and cared for in different healthcare settings. Continuity of care and the case management model facilitate the integration of processes and care levels. However, there is little evidence regarding the satisfaction of nurses with this model. The purpose of this study was...

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Autores principales: Reig-Garcia, Gloria, Suñer-Soler, Rosa, Mantas-Jiménez, Susana, Bonmatí-Tomas, Anna, Malagón-Aguilera, Maria Carmen, Bosch-Farré, Cristina, Gelabert-Viella, Sandra, Juvinyà-Canal, Dolors
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8296435/
https://www.ncbi.nlm.nih.gov/pubmed/34205373
http://dx.doi.org/10.3390/ijerph18126609
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author Reig-Garcia, Gloria
Suñer-Soler, Rosa
Mantas-Jiménez, Susana
Bonmatí-Tomas, Anna
Malagón-Aguilera, Maria Carmen
Bosch-Farré, Cristina
Gelabert-Viella, Sandra
Juvinyà-Canal, Dolors
author_facet Reig-Garcia, Gloria
Suñer-Soler, Rosa
Mantas-Jiménez, Susana
Bonmatí-Tomas, Anna
Malagón-Aguilera, Maria Carmen
Bosch-Farré, Cristina
Gelabert-Viella, Sandra
Juvinyà-Canal, Dolors
author_sort Reig-Garcia, Gloria
collection PubMed
description Chronic diseases are treated and cared for in different healthcare settings. Continuity of care and the case management model facilitate the integration of processes and care levels. However, there is little evidence regarding the satisfaction of nurses with this model. The purpose of this study was to examine nurses’ satisfaction with continuity of care and the case management model. A cross-sectional study was conducted. An ad hoc questionnaire was administrated to 437 Spanish nurses from the three health care settings that responded. This included items on socio-demographics, employment relationship, and satisfaction with continuity of care and case management. Descriptive analysis and linear regression models were performed. In total, 96.1% of the nurses expressed a high level of satisfaction with continuity of care and 80.7% with the case management model. Nurses in a primary care setting reported the greatest satisfaction with the case management model (B = 0.146, 95% CI = 0.139–0.694, p = 0.003). The nurses’ higher perception of patient satisfaction was associated with greater satisfaction with continuity of care (B = 0.466, 95% CI = −0.367–0.533, p < 0.000). Nurses identified the case management model as an optimal facilitator of continuity of care. While satisfaction with continuity is high, strategies are needed to improve it in primary care centers and aged care homes.
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spelling pubmed-82964352021-07-23 Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain Reig-Garcia, Gloria Suñer-Soler, Rosa Mantas-Jiménez, Susana Bonmatí-Tomas, Anna Malagón-Aguilera, Maria Carmen Bosch-Farré, Cristina Gelabert-Viella, Sandra Juvinyà-Canal, Dolors Int J Environ Res Public Health Article Chronic diseases are treated and cared for in different healthcare settings. Continuity of care and the case management model facilitate the integration of processes and care levels. However, there is little evidence regarding the satisfaction of nurses with this model. The purpose of this study was to examine nurses’ satisfaction with continuity of care and the case management model. A cross-sectional study was conducted. An ad hoc questionnaire was administrated to 437 Spanish nurses from the three health care settings that responded. This included items on socio-demographics, employment relationship, and satisfaction with continuity of care and case management. Descriptive analysis and linear regression models were performed. In total, 96.1% of the nurses expressed a high level of satisfaction with continuity of care and 80.7% with the case management model. Nurses in a primary care setting reported the greatest satisfaction with the case management model (B = 0.146, 95% CI = 0.139–0.694, p = 0.003). The nurses’ higher perception of patient satisfaction was associated with greater satisfaction with continuity of care (B = 0.466, 95% CI = −0.367–0.533, p < 0.000). Nurses identified the case management model as an optimal facilitator of continuity of care. While satisfaction with continuity is high, strategies are needed to improve it in primary care centers and aged care homes. MDPI 2021-06-19 /pmc/articles/PMC8296435/ /pubmed/34205373 http://dx.doi.org/10.3390/ijerph18126609 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Reig-Garcia, Gloria
Suñer-Soler, Rosa
Mantas-Jiménez, Susana
Bonmatí-Tomas, Anna
Malagón-Aguilera, Maria Carmen
Bosch-Farré, Cristina
Gelabert-Viella, Sandra
Juvinyà-Canal, Dolors
Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain
title Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain
title_full Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain
title_fullStr Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain
title_full_unstemmed Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain
title_short Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain
title_sort assessing nurses’ satisfaction with continuity of care and the case management model as an indicator of quality of care in spain
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8296435/
https://www.ncbi.nlm.nih.gov/pubmed/34205373
http://dx.doi.org/10.3390/ijerph18126609
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