Cargando…

Validation and Adjustment of the Patient Experience Questionnaire (PEQ): A Regional Hospital Study in Norway

This paper assesses the psychometric qualities of the Patient Experience Questionnaire (PEQ), thereby validating a patient-oriented measurement model in a hospital environment, and modifies the model based on empirical results. This study employed survey data gathered by the Norwegian Institute of P...

Descripción completa

Detalles Bibliográficos
Autores principales: Addo, Seth Ayisi, Mykletun, Reidar Johan, Olsen, Espen
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8296920/
https://www.ncbi.nlm.nih.gov/pubmed/34281076
http://dx.doi.org/10.3390/ijerph18137141
_version_ 1783725739547295744
author Addo, Seth Ayisi
Mykletun, Reidar Johan
Olsen, Espen
author_facet Addo, Seth Ayisi
Mykletun, Reidar Johan
Olsen, Espen
author_sort Addo, Seth Ayisi
collection PubMed
description This paper assesses the psychometric qualities of the Patient Experience Questionnaire (PEQ), thereby validating a patient-oriented measurement model in a hospital environment, and modifies the model based on empirical results. This study employed survey data gathered by the Norwegian Institute of Public Health from adult inpatients at somatic hospitals in the Health South-East RHF in Norway. The survey engaged 4603 patients out of 8381 from five main hospitals in the region. The study found that an eight-factor model of the PEQ generally showed good fitness to the data, but assessment of discriminant validity showed that this was not the optimal factor solution among four of the eight dimensions. After comparing models, the study proposed a model with a second-order factor for four of the factors: “nurse services”, “doctor services”, “information”, and “organization”, collectively named “treatment services”. The proposed model demonstrated good validity and reliability results. The results present theoretical and practical implications. The study recommends that inferential analyses on the PEQ should be done with the second-order factor. Furthermore, a revision of the PEQ is recommended subject to more confirmatory studies with larger samples in different regions. The study indicates a second-order factor structure for assessing and understanding patient experiences—a finding which has both theoretical and managerial implications.
format Online
Article
Text
id pubmed-8296920
institution National Center for Biotechnology Information
language English
publishDate 2021
publisher MDPI
record_format MEDLINE/PubMed
spelling pubmed-82969202021-07-23 Validation and Adjustment of the Patient Experience Questionnaire (PEQ): A Regional Hospital Study in Norway Addo, Seth Ayisi Mykletun, Reidar Johan Olsen, Espen Int J Environ Res Public Health Article This paper assesses the psychometric qualities of the Patient Experience Questionnaire (PEQ), thereby validating a patient-oriented measurement model in a hospital environment, and modifies the model based on empirical results. This study employed survey data gathered by the Norwegian Institute of Public Health from adult inpatients at somatic hospitals in the Health South-East RHF in Norway. The survey engaged 4603 patients out of 8381 from five main hospitals in the region. The study found that an eight-factor model of the PEQ generally showed good fitness to the data, but assessment of discriminant validity showed that this was not the optimal factor solution among four of the eight dimensions. After comparing models, the study proposed a model with a second-order factor for four of the factors: “nurse services”, “doctor services”, “information”, and “organization”, collectively named “treatment services”. The proposed model demonstrated good validity and reliability results. The results present theoretical and practical implications. The study recommends that inferential analyses on the PEQ should be done with the second-order factor. Furthermore, a revision of the PEQ is recommended subject to more confirmatory studies with larger samples in different regions. The study indicates a second-order factor structure for assessing and understanding patient experiences—a finding which has both theoretical and managerial implications. MDPI 2021-07-03 /pmc/articles/PMC8296920/ /pubmed/34281076 http://dx.doi.org/10.3390/ijerph18137141 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Addo, Seth Ayisi
Mykletun, Reidar Johan
Olsen, Espen
Validation and Adjustment of the Patient Experience Questionnaire (PEQ): A Regional Hospital Study in Norway
title Validation and Adjustment of the Patient Experience Questionnaire (PEQ): A Regional Hospital Study in Norway
title_full Validation and Adjustment of the Patient Experience Questionnaire (PEQ): A Regional Hospital Study in Norway
title_fullStr Validation and Adjustment of the Patient Experience Questionnaire (PEQ): A Regional Hospital Study in Norway
title_full_unstemmed Validation and Adjustment of the Patient Experience Questionnaire (PEQ): A Regional Hospital Study in Norway
title_short Validation and Adjustment of the Patient Experience Questionnaire (PEQ): A Regional Hospital Study in Norway
title_sort validation and adjustment of the patient experience questionnaire (peq): a regional hospital study in norway
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8296920/
https://www.ncbi.nlm.nih.gov/pubmed/34281076
http://dx.doi.org/10.3390/ijerph18137141
work_keys_str_mv AT addosethayisi validationandadjustmentofthepatientexperiencequestionnairepeqaregionalhospitalstudyinnorway
AT mykletunreidarjohan validationandadjustmentofthepatientexperiencequestionnairepeqaregionalhospitalstudyinnorway
AT olsenespen validationandadjustmentofthepatientexperiencequestionnairepeqaregionalhospitalstudyinnorway