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Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal

Patient complaints and dissatisfaction should be taken seriously and used as an opportunity to provide acceptable services. Mounting evidence shows that the perception of the quality of healthcare services impacts health-seeking behaviors. This study explores the perceptions of good-quality antenata...

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Detalles Bibliográficos
Autores principales: Rajbanshi, Sushma, Norhayati, Mohd Noor, Nik Hazlina, Nik Hussain
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8297004/
https://www.ncbi.nlm.nih.gov/pubmed/34206868
http://dx.doi.org/10.3390/ijerph18136876
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author Rajbanshi, Sushma
Norhayati, Mohd Noor
Nik Hazlina, Nik Hussain
author_facet Rajbanshi, Sushma
Norhayati, Mohd Noor
Nik Hazlina, Nik Hussain
author_sort Rajbanshi, Sushma
collection PubMed
description Patient complaints and dissatisfaction should be taken seriously and used as an opportunity to provide acceptable services. Mounting evidence shows that the perception of the quality of healthcare services impacts health-seeking behaviors. This study explores the perceptions of good-quality antenatal and birthing services among postpartum women. A qualitative study using phenomenological inquiry was conducted in the Morang district, Nepal. The study participants were postpartum women with at least one high-risk factor who refused the referral hospital’s birth advice. A total of 14 women were purposively selected and interviewed in-depth. NVivo 12 Plus software was used for systematic coding, and thematic analysis was performed manually. Three themes emerged: (i) women’s opinions and satisfactory factors of health services, (ii) expectations of the health facility and staff, and (iii) a lack of suggestions to improve the quality of care. Women did not have many expectations from the healthcare facility or the healthcare providers and could not express what good quality of care meant for them. Women from low socioeconomic status and marginalized ethnicities lack knowledge of their basic reproductive rights. These women judge the quality of care in terms of staff interpersonal behavior and personal experiences. Women will not demand quality services if they lack an understanding of their basic health rights.
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spelling pubmed-82970042021-07-23 Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal Rajbanshi, Sushma Norhayati, Mohd Noor Nik Hazlina, Nik Hussain Int J Environ Res Public Health Article Patient complaints and dissatisfaction should be taken seriously and used as an opportunity to provide acceptable services. Mounting evidence shows that the perception of the quality of healthcare services impacts health-seeking behaviors. This study explores the perceptions of good-quality antenatal and birthing services among postpartum women. A qualitative study using phenomenological inquiry was conducted in the Morang district, Nepal. The study participants were postpartum women with at least one high-risk factor who refused the referral hospital’s birth advice. A total of 14 women were purposively selected and interviewed in-depth. NVivo 12 Plus software was used for systematic coding, and thematic analysis was performed manually. Three themes emerged: (i) women’s opinions and satisfactory factors of health services, (ii) expectations of the health facility and staff, and (iii) a lack of suggestions to improve the quality of care. Women did not have many expectations from the healthcare facility or the healthcare providers and could not express what good quality of care meant for them. Women from low socioeconomic status and marginalized ethnicities lack knowledge of their basic reproductive rights. These women judge the quality of care in terms of staff interpersonal behavior and personal experiences. Women will not demand quality services if they lack an understanding of their basic health rights. MDPI 2021-06-26 /pmc/articles/PMC8297004/ /pubmed/34206868 http://dx.doi.org/10.3390/ijerph18136876 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Rajbanshi, Sushma
Norhayati, Mohd Noor
Nik Hazlina, Nik Hussain
Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal
title Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal
title_full Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal
title_fullStr Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal
title_full_unstemmed Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal
title_short Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal
title_sort perceptions of good-quality antenatal care and birthing services among postpartum women in nepal
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8297004/
https://www.ncbi.nlm.nih.gov/pubmed/34206868
http://dx.doi.org/10.3390/ijerph18136876
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