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Patient Safety Culture Assessment in Primary Care Settings in Greece

Introduction: A positive safety culture is considered a pillar of safety in health organizations and the first crucial step for quality health services. In this context, the aim of this study was to set a reference evaluation for the patient safety culture in the primary health sector in Greece, bas...

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Autores principales: Antonakos, Ioannis, Souliotis, Kyriakos, Psaltopoulou, Theodora, Tountas, Yannis, Kantzanou, Maria
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8304977/
https://www.ncbi.nlm.nih.gov/pubmed/34356258
http://dx.doi.org/10.3390/healthcare9070880
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author Antonakos, Ioannis
Souliotis, Kyriakos
Psaltopoulou, Theodora
Tountas, Yannis
Kantzanou, Maria
author_facet Antonakos, Ioannis
Souliotis, Kyriakos
Psaltopoulou, Theodora
Tountas, Yannis
Kantzanou, Maria
author_sort Antonakos, Ioannis
collection PubMed
description Introduction: A positive safety culture is considered a pillar of safety in health organizations and the first crucial step for quality health services. In this context, the aim of this study was to set a reference evaluation for the patient safety culture in the primary health sector in Greece, based on health professionals’ perceptions. Methods: We used a cross-sectional survey with a 62% response rate (n = 459), conducted in primary care settings in Greece (February to May 2020). We utilized the “Medical Office Survey on Patient Safety Culture” survey tool from the Agency for Healthcare Research and Quality (AHRQ). The study participants were health professionals who interacted with patients from 12 primary care settings in Greece. Results: The most highly ranked domains were: “Teamwork” (82%), “Patient Care Tracking/Follow-up” (80% of positive scores), and “Organizational Learning” (80%); meanwhile, the lowest-ranked ones were: “Leadership Support for Patient Safety” (62%) and “Work Pressure and Pace” (46%). The other domains, such as “Overall Perceptions of Patient Safety and Quality” (77%), “Staff Training“ (70%), “Communication about Error” (70%), “Office Processes and Standardization” (67%), and “Communication Openness” (64%), ranked somewhere in between. Conclusions: A positive safety culture was identified in primary care settings in Greece, although weak areas concerning the safety culture should be addressed in order to improve patient safety.
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spelling pubmed-83049772021-07-25 Patient Safety Culture Assessment in Primary Care Settings in Greece Antonakos, Ioannis Souliotis, Kyriakos Psaltopoulou, Theodora Tountas, Yannis Kantzanou, Maria Healthcare (Basel) Article Introduction: A positive safety culture is considered a pillar of safety in health organizations and the first crucial step for quality health services. In this context, the aim of this study was to set a reference evaluation for the patient safety culture in the primary health sector in Greece, based on health professionals’ perceptions. Methods: We used a cross-sectional survey with a 62% response rate (n = 459), conducted in primary care settings in Greece (February to May 2020). We utilized the “Medical Office Survey on Patient Safety Culture” survey tool from the Agency for Healthcare Research and Quality (AHRQ). The study participants were health professionals who interacted with patients from 12 primary care settings in Greece. Results: The most highly ranked domains were: “Teamwork” (82%), “Patient Care Tracking/Follow-up” (80% of positive scores), and “Organizational Learning” (80%); meanwhile, the lowest-ranked ones were: “Leadership Support for Patient Safety” (62%) and “Work Pressure and Pace” (46%). The other domains, such as “Overall Perceptions of Patient Safety and Quality” (77%), “Staff Training“ (70%), “Communication about Error” (70%), “Office Processes and Standardization” (67%), and “Communication Openness” (64%), ranked somewhere in between. Conclusions: A positive safety culture was identified in primary care settings in Greece, although weak areas concerning the safety culture should be addressed in order to improve patient safety. MDPI 2021-07-13 /pmc/articles/PMC8304977/ /pubmed/34356258 http://dx.doi.org/10.3390/healthcare9070880 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Antonakos, Ioannis
Souliotis, Kyriakos
Psaltopoulou, Theodora
Tountas, Yannis
Kantzanou, Maria
Patient Safety Culture Assessment in Primary Care Settings in Greece
title Patient Safety Culture Assessment in Primary Care Settings in Greece
title_full Patient Safety Culture Assessment in Primary Care Settings in Greece
title_fullStr Patient Safety Culture Assessment in Primary Care Settings in Greece
title_full_unstemmed Patient Safety Culture Assessment in Primary Care Settings in Greece
title_short Patient Safety Culture Assessment in Primary Care Settings in Greece
title_sort patient safety culture assessment in primary care settings in greece
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8304977/
https://www.ncbi.nlm.nih.gov/pubmed/34356258
http://dx.doi.org/10.3390/healthcare9070880
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