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Impact of COVID-19 prevention measures on health service quality, perceived value and user satisfaction. A structural equation modelling (SEM) approach

OBJECTIVE: To explain using a structural equation model to patient satisfaction by analysing confidence in preventive measures against COVID-19 as an antecedent of this satisfaction and the effect that these measures have on the antecedents of service quality and perceived value. DESIGN: An observat...

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Detalles Bibliográficos
Autores principales:	Gómez-Carmona, Diego, Paramio, Alberto, Cruces-Montes, Serafín, Marín-Dueñas, Pedro P.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Elsevier 2022
Materias:	Original Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8328574/ https://www.ncbi.nlm.nih.gov/pubmed/34798398 http://dx.doi.org/10.1016/j.aprim.2021.102178

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