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Optimization of airport check-in service quality focused on operational costs and passengers’ satisfaction
Passengers’ requirements in relation to the Airport Service Quality is rapidly increasing and forcing companies and airport management to improve the services performances. It is clear that this enhancement can not overlook the implication of competitive issues and economic concerns. In this paper t...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Public Library of Science
2021
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8341503/ https://www.ncbi.nlm.nih.gov/pubmed/34351938 http://dx.doi.org/10.1371/journal.pone.0253586 |