The plight of migrant care workers in Japan: A qualitative study of their stressors on caregiving

OBJECTIVE: This study explored the phenomenological experiences of migrant care workers working in the formal long-term care setting in Japan and identified their stressors on caregiving. METHODS: We collected data using in-depth interviews among Filipino (n = 21), Indonesian (n = 6), and Vietnamese (n = 4) migrant care workers. We conducted the interviews in either their native language or in Japanese. All interviews were audiotaped and transcribed verbatim. We analyzed the transcripts using thematic analysis. We used qualitative data analysis software NVivo 10(Ⓡ) to code and manage the data. RESULTS: Six key themes emerged that were related to stressors on caregiving. These include (1) coworker relationship, (2) language barrier, (3) work-life balance, (4) health concerns, (5) physical environment, and (6) patient relationship. Migrant care workers struggled with Kanji (Chinese characters) and verbal communication. Most of them shared having fatigue and chronic back pain. A few also mentioned about anxiety and depression. The low salary and heavy workload have made caregiving jobs unattractive to them. Workplace discrimination, patients’ attitude, and a hostile work environment were part of their stressors at work. DISCUSSION: This study is the first step in highlighting the current issues being faced by migrant care workers in Japan. The stressors were the identified psychosocial issues of migrant care workers. The Japanese government is suggested to amend their care work policy and provide psychosocial support explicitly tailored for migrant care workers.