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Proactive integrated virtual healthcare resource use in primary care

BACKGROUND: Proactive integrated virtual healthcare resource (VHR) use can improve efficiency, maximize resource capacity for delivering optimal coordinated care and improve patient outcomes. Proactive integrated VHR use is vital for delivering high quality care. Our objectives were to identify proa...

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Autores principales: Haun, Jolie N., Cotner, Bridget A., Melillo, Christine, Panaite, Vanessa, Messina, William, Patel-Teague, Shilpa, Zilka, Brian
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8358911/
https://www.ncbi.nlm.nih.gov/pubmed/34384405
http://dx.doi.org/10.1186/s12913-021-06783-9
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author Haun, Jolie N.
Cotner, Bridget A.
Melillo, Christine
Panaite, Vanessa
Messina, William
Patel-Teague, Shilpa
Zilka, Brian
author_facet Haun, Jolie N.
Cotner, Bridget A.
Melillo, Christine
Panaite, Vanessa
Messina, William
Patel-Teague, Shilpa
Zilka, Brian
author_sort Haun, Jolie N.
collection PubMed
description BACKGROUND: Proactive integrated virtual healthcare resource (VHR) use can improve efficiency, maximize resource capacity for delivering optimal coordinated care and improve patient outcomes. Proactive integrated VHR use is vital for delivering high quality care. Our objectives were to identify proactive integrated VHR use among primary care teams, best practices and targeted implementation strategies to promote proactive integrated VHR use. METHODS: This is a mixed-method descriptive study. We employed a community-based participatory approach to collect data and the Consolidated Framework for Implementation Research to analyze and contextualize findings. A cross-sectional sample of primary care team members (n = 65) from a Department of Veterans Affairs medical center participated in focus groups, follow-up interviews (n = 16), and respond to self-report surveys. Operational subject matter experts (n = 15) participated in informant interviews. RESULTS: Survey data described current use and factors that influenced singular VHR use and were convergent with qualitative findings. Focus group and interview data described no evidence of proactive integrated VHR use. Differences and similarities were identified between both utilization groups, such as facilitators and barriers, recommendations, patient education and preferred implementation strategies. All groups reported issues around VHR availability knowledge and access and functionality. Participants identified the need for best practices that are specific to care tasks and performance measures. Expert informant interviews identified a list of VHR tools that could be proactively integrated across the healthcare continuum. CONCLUSIONS: Health systems are leveraging technologies to proactively integrate VHR to maximize information exchange, clinical decision support and patient engagement. VHR is critical during global pandemics, such as COVID-19, to maintain access to care coordination and delivery while abiding by public health recommendations. Though recent requirements for reducing contact create an intrinsic motivation, cultural change through education and best practices of proactive integrated use across the healthcare continuum is needed to create a culture of VHR super users. SUPPLEMENTARY INFORMATION: The online version contains supplementary material available at 10.1186/s12913-021-06783-9.
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spelling pubmed-83589112021-08-12 Proactive integrated virtual healthcare resource use in primary care Haun, Jolie N. Cotner, Bridget A. Melillo, Christine Panaite, Vanessa Messina, William Patel-Teague, Shilpa Zilka, Brian BMC Health Serv Res Research Article BACKGROUND: Proactive integrated virtual healthcare resource (VHR) use can improve efficiency, maximize resource capacity for delivering optimal coordinated care and improve patient outcomes. Proactive integrated VHR use is vital for delivering high quality care. Our objectives were to identify proactive integrated VHR use among primary care teams, best practices and targeted implementation strategies to promote proactive integrated VHR use. METHODS: This is a mixed-method descriptive study. We employed a community-based participatory approach to collect data and the Consolidated Framework for Implementation Research to analyze and contextualize findings. A cross-sectional sample of primary care team members (n = 65) from a Department of Veterans Affairs medical center participated in focus groups, follow-up interviews (n = 16), and respond to self-report surveys. Operational subject matter experts (n = 15) participated in informant interviews. RESULTS: Survey data described current use and factors that influenced singular VHR use and were convergent with qualitative findings. Focus group and interview data described no evidence of proactive integrated VHR use. Differences and similarities were identified between both utilization groups, such as facilitators and barriers, recommendations, patient education and preferred implementation strategies. All groups reported issues around VHR availability knowledge and access and functionality. Participants identified the need for best practices that are specific to care tasks and performance measures. Expert informant interviews identified a list of VHR tools that could be proactively integrated across the healthcare continuum. CONCLUSIONS: Health systems are leveraging technologies to proactively integrate VHR to maximize information exchange, clinical decision support and patient engagement. VHR is critical during global pandemics, such as COVID-19, to maintain access to care coordination and delivery while abiding by public health recommendations. Though recent requirements for reducing contact create an intrinsic motivation, cultural change through education and best practices of proactive integrated use across the healthcare continuum is needed to create a culture of VHR super users. SUPPLEMENTARY INFORMATION: The online version contains supplementary material available at 10.1186/s12913-021-06783-9. BioMed Central 2021-08-12 /pmc/articles/PMC8358911/ /pubmed/34384405 http://dx.doi.org/10.1186/s12913-021-06783-9 Text en © The Author(s) 2021, corrected publication [2021] https://creativecommons.org/licenses/by/4.0/Open AccessThis article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) . The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/ (https://creativecommons.org/publicdomain/zero/1.0/) ) applies to the data made available in this article, unless otherwise stated in a credit line to the data.
spellingShingle Research Article
Haun, Jolie N.
Cotner, Bridget A.
Melillo, Christine
Panaite, Vanessa
Messina, William
Patel-Teague, Shilpa
Zilka, Brian
Proactive integrated virtual healthcare resource use in primary care
title Proactive integrated virtual healthcare resource use in primary care
title_full Proactive integrated virtual healthcare resource use in primary care
title_fullStr Proactive integrated virtual healthcare resource use in primary care
title_full_unstemmed Proactive integrated virtual healthcare resource use in primary care
title_short Proactive integrated virtual healthcare resource use in primary care
title_sort proactive integrated virtual healthcare resource use in primary care
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8358911/
https://www.ncbi.nlm.nih.gov/pubmed/34384405
http://dx.doi.org/10.1186/s12913-021-06783-9
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