What is good service quality? Day service staff's perspectives about what it looks like and how it should be monitored

BACKGROUND: Australian disability services must comply with quality standards defined by federal government. Standards are abstract, focus on paperwork and rarely describe what good service quality looks like in practice. This research explored frontline day service staff's perceptions of good...

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Detalles Bibliográficos
Autores principales: McEwen, Jade, Bigby, Christine, Douglas, Jacinta
Formato: Online Artículo Texto
Lenguaje:English
Publicado: John Wiley and Sons Inc. 2021
Materias:
Original Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8359219/
https://www.ncbi.nlm.nih.gov/pubmed/33675137
http://dx.doi.org/10.1111/jar.12871

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8359219/
https://www.ncbi.nlm.nih.gov/pubmed/33675137
http://dx.doi.org/10.1111/jar.12871

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