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What is good service quality? Day service staff's perspectives about what it looks like and how it should be monitored
BACKGROUND: Australian disability services must comply with quality standards defined by federal government. Standards are abstract, focus on paperwork and rarely describe what good service quality looks like in practice. This research explored frontline day service staff's perceptions of good...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
John Wiley and Sons Inc.
2021
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8359219/ https://www.ncbi.nlm.nih.gov/pubmed/33675137 http://dx.doi.org/10.1111/jar.12871 |