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How Do We Measure Social Management in Non-profit Organizations? A Scale Design Based on the Once Case

One of the most important current challenges facing non-profit organizations (henceforth, NPOs) is to demonstrate that resources are being used properly to fulfill their missions. The development of control mechanisms to facilitate the measurement of social goal fulfillment has thus become a priorit...

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Autores principales: Moreno-Albarracín, Antonio Luis, Ortega-Rodríguez, Cristina, Álvarez-López, José Carlos, Núñez-Cacho, Pedro
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8359739/
https://www.ncbi.nlm.nih.gov/pubmed/34393892
http://dx.doi.org/10.3389/fpsyg.2021.652663
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author Moreno-Albarracín, Antonio Luis
Ortega-Rodríguez, Cristina
Álvarez-López, José Carlos
Núñez-Cacho, Pedro
author_facet Moreno-Albarracín, Antonio Luis
Ortega-Rodríguez, Cristina
Álvarez-López, José Carlos
Núñez-Cacho, Pedro
author_sort Moreno-Albarracín, Antonio Luis
collection PubMed
description One of the most important current challenges facing non-profit organizations (henceforth, NPOs) is to demonstrate that resources are being used properly to fulfill their missions. The development of control mechanisms to facilitate the measurement of social goal fulfillment has thus become a priority. In this context, transparency and good governance are configured as essential strategic elements to build trust with different stakeholders. In this work, we show the value provided by management indicators as they have become a necessary tool to confirm that the use of resources, internal processes and decisions within NPOs are carried out with the highest levels of efficiency and excellence. Only in this way can social credibility be achieved. The success of an NPO is inextricably linked to the support of donors, users, public administration and society as a whole. To achieve our research objective, we build a measurement scale based on the case of the Spanish National Organization for the Blind (ONCE), one of the largest Spanish NPOs. Based on ONCE’s experience, we propose a management indicator model that covers all social dimensions. The model is empirically validated to standardize the indicators for the ONCE and for serving as a reference for other entities.
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spelling pubmed-83597392021-08-13 How Do We Measure Social Management in Non-profit Organizations? A Scale Design Based on the Once Case Moreno-Albarracín, Antonio Luis Ortega-Rodríguez, Cristina Álvarez-López, José Carlos Núñez-Cacho, Pedro Front Psychol Psychology One of the most important current challenges facing non-profit organizations (henceforth, NPOs) is to demonstrate that resources are being used properly to fulfill their missions. The development of control mechanisms to facilitate the measurement of social goal fulfillment has thus become a priority. In this context, transparency and good governance are configured as essential strategic elements to build trust with different stakeholders. In this work, we show the value provided by management indicators as they have become a necessary tool to confirm that the use of resources, internal processes and decisions within NPOs are carried out with the highest levels of efficiency and excellence. Only in this way can social credibility be achieved. The success of an NPO is inextricably linked to the support of donors, users, public administration and society as a whole. To achieve our research objective, we build a measurement scale based on the case of the Spanish National Organization for the Blind (ONCE), one of the largest Spanish NPOs. Based on ONCE’s experience, we propose a management indicator model that covers all social dimensions. The model is empirically validated to standardize the indicators for the ONCE and for serving as a reference for other entities. Frontiers Media S.A. 2021-07-29 /pmc/articles/PMC8359739/ /pubmed/34393892 http://dx.doi.org/10.3389/fpsyg.2021.652663 Text en Copyright © 2021 Moreno-Albarracín, Ortega-Rodríguez, Álvarez-López and Núñez-Cacho. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Moreno-Albarracín, Antonio Luis
Ortega-Rodríguez, Cristina
Álvarez-López, José Carlos
Núñez-Cacho, Pedro
How Do We Measure Social Management in Non-profit Organizations? A Scale Design Based on the Once Case
title How Do We Measure Social Management in Non-profit Organizations? A Scale Design Based on the Once Case
title_full How Do We Measure Social Management in Non-profit Organizations? A Scale Design Based on the Once Case
title_fullStr How Do We Measure Social Management in Non-profit Organizations? A Scale Design Based on the Once Case
title_full_unstemmed How Do We Measure Social Management in Non-profit Organizations? A Scale Design Based on the Once Case
title_short How Do We Measure Social Management in Non-profit Organizations? A Scale Design Based on the Once Case
title_sort how do we measure social management in non-profit organizations? a scale design based on the once case
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8359739/
https://www.ncbi.nlm.nih.gov/pubmed/34393892
http://dx.doi.org/10.3389/fpsyg.2021.652663
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