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Patients’ Satisfaction With Pharmaceutical Care Services in Asthma: An Intervention Study in 2 Nigerian Hospitals

Quality in health care is commonly measured by patient satisfaction. This study assessed asthmatic patients’ satisfaction with the pharmaceutical care services rendered in 2 Nigerian tertiary hospitals. This 3-arm intervention study was single-blinded, prospective, and randomized. The 3 arms were Us...

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Autores principales: Amorha, Kosisochi Chinwendu, Okonta, Mathew Jegbefume, Ukwe, Chinwe Victoria
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8361507/
https://www.ncbi.nlm.nih.gov/pubmed/34395850
http://dx.doi.org/10.1177/23743735211034339
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author Amorha, Kosisochi Chinwendu
Okonta, Mathew Jegbefume
Ukwe, Chinwe Victoria
author_facet Amorha, Kosisochi Chinwendu
Okonta, Mathew Jegbefume
Ukwe, Chinwe Victoria
author_sort Amorha, Kosisochi Chinwendu
collection PubMed
description Quality in health care is commonly measured by patient satisfaction. This study assessed asthmatic patients’ satisfaction with the pharmaceutical care services rendered in 2 Nigerian tertiary hospitals. This 3-arm intervention study was single-blinded, prospective, and randomized. The 3 arms were Usual Care, Individual Intervention, and Caregiver-assisted Intervention. Intervention arms received education for 6 months, whereas the Usual Care arm received no education. The Patient Satisfaction with Pharmaceutical Services questionnaire was utilized. Data were analyzed using the IBM SPSS Version 25.0 with statistical significance set as P < .05. Seventy-eight asthma patients participated in the 3-arm study. The majority of the patients (82.1%) were happy with the services provided by the pharmacists. More of the patients who received Individualized Intervention were highly satisfied, compared to those in the Caregiver-assisted Intervention arm and Usual Care arm (52.6% vs 44.7% vs 2.6%, χ(2) = 32.124, P < .001). The Individualized Intervention satisfied patients better than the Caregiver-assisted Intervention. Pharmacists should strive to have direct communication with their patients despite the involvement of caregivers.
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spelling pubmed-83615072021-08-14 Patients’ Satisfaction With Pharmaceutical Care Services in Asthma: An Intervention Study in 2 Nigerian Hospitals Amorha, Kosisochi Chinwendu Okonta, Mathew Jegbefume Ukwe, Chinwe Victoria J Patient Exp Research Article Quality in health care is commonly measured by patient satisfaction. This study assessed asthmatic patients’ satisfaction with the pharmaceutical care services rendered in 2 Nigerian tertiary hospitals. This 3-arm intervention study was single-blinded, prospective, and randomized. The 3 arms were Usual Care, Individual Intervention, and Caregiver-assisted Intervention. Intervention arms received education for 6 months, whereas the Usual Care arm received no education. The Patient Satisfaction with Pharmaceutical Services questionnaire was utilized. Data were analyzed using the IBM SPSS Version 25.0 with statistical significance set as P < .05. Seventy-eight asthma patients participated in the 3-arm study. The majority of the patients (82.1%) were happy with the services provided by the pharmacists. More of the patients who received Individualized Intervention were highly satisfied, compared to those in the Caregiver-assisted Intervention arm and Usual Care arm (52.6% vs 44.7% vs 2.6%, χ(2) = 32.124, P < .001). The Individualized Intervention satisfied patients better than the Caregiver-assisted Intervention. Pharmacists should strive to have direct communication with their patients despite the involvement of caregivers. SAGE Publications 2021-08-10 /pmc/articles/PMC8361507/ /pubmed/34395850 http://dx.doi.org/10.1177/23743735211034339 Text en © The Author(s) 2021 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Research Article
Amorha, Kosisochi Chinwendu
Okonta, Mathew Jegbefume
Ukwe, Chinwe Victoria
Patients’ Satisfaction With Pharmaceutical Care Services in Asthma: An Intervention Study in 2 Nigerian Hospitals
title Patients’ Satisfaction With Pharmaceutical Care Services in Asthma: An Intervention Study in 2 Nigerian Hospitals
title_full Patients’ Satisfaction With Pharmaceutical Care Services in Asthma: An Intervention Study in 2 Nigerian Hospitals
title_fullStr Patients’ Satisfaction With Pharmaceutical Care Services in Asthma: An Intervention Study in 2 Nigerian Hospitals
title_full_unstemmed Patients’ Satisfaction With Pharmaceutical Care Services in Asthma: An Intervention Study in 2 Nigerian Hospitals
title_short Patients’ Satisfaction With Pharmaceutical Care Services in Asthma: An Intervention Study in 2 Nigerian Hospitals
title_sort patients’ satisfaction with pharmaceutical care services in asthma: an intervention study in 2 nigerian hospitals
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8361507/
https://www.ncbi.nlm.nih.gov/pubmed/34395850
http://dx.doi.org/10.1177/23743735211034339
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