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Integration of health care in the Basque Country during COVID-19: the importance of an integrated care management approach in times of emergency

The main objective of this study is to analyse the process of integration of health care implemented in the public health system (Osakidetza) of the Autonomous Community of the Basque Country (CAPV), and assess whether the steps taken to date have helped or hindered the work of health personnel in t...

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Autores principales: Izagirre-Olaizola, Julen, Hernando-Saratxaga, Goizalde, Aguirre-García, María-Soledad
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Cambridge University Press 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8365390/
https://www.ncbi.nlm.nih.gov/pubmed/34376273
http://dx.doi.org/10.1017/S146342362100044X
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author Izagirre-Olaizola, Julen
Hernando-Saratxaga, Goizalde
Aguirre-García, María-Soledad
author_facet Izagirre-Olaizola, Julen
Hernando-Saratxaga, Goizalde
Aguirre-García, María-Soledad
author_sort Izagirre-Olaizola, Julen
collection PubMed
description The main objective of this study is to analyse the process of integration of health care implemented in the public health system (Osakidetza) of the Autonomous Community of the Basque Country (CAPV), and assess whether the steps taken to date have helped or hindered the work of health personnel in times of COVID-19. Based on a case study, an assessment is made of the way in which certain tools of the integration process have been applied, if they have worked well and if they have led to better management of the pandemic. For the purpose of this study, a qualitative methodology is chosen consisting of a case study and in-depth interviews with health personnel at the front line of the integration process and the fight against COVID-19. This study makes two fundamental contributions. First, it analyses the health integration process in recent years in the public health system of the Basque Country. Second, it gathers the perceptions of different agents related to the Basque Health System of the way in which the tools of the integration process implemented in recent years have worked during the pandemic, detailing the positive and negative perceptions in this regard. Our conclusions offer a series of strategic recommendations linked to comprehensive patient care and the use of tools related to teleconsulting: the unified medical record, electronic prescription, and non-face-to-face care channels.
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spelling pubmed-83653902021-08-27 Integration of health care in the Basque Country during COVID-19: the importance of an integrated care management approach in times of emergency Izagirre-Olaizola, Julen Hernando-Saratxaga, Goizalde Aguirre-García, María-Soledad Prim Health Care Res Dev Research Article The main objective of this study is to analyse the process of integration of health care implemented in the public health system (Osakidetza) of the Autonomous Community of the Basque Country (CAPV), and assess whether the steps taken to date have helped or hindered the work of health personnel in times of COVID-19. Based on a case study, an assessment is made of the way in which certain tools of the integration process have been applied, if they have worked well and if they have led to better management of the pandemic. For the purpose of this study, a qualitative methodology is chosen consisting of a case study and in-depth interviews with health personnel at the front line of the integration process and the fight against COVID-19. This study makes two fundamental contributions. First, it analyses the health integration process in recent years in the public health system of the Basque Country. Second, it gathers the perceptions of different agents related to the Basque Health System of the way in which the tools of the integration process implemented in recent years have worked during the pandemic, detailing the positive and negative perceptions in this regard. Our conclusions offer a series of strategic recommendations linked to comprehensive patient care and the use of tools related to teleconsulting: the unified medical record, electronic prescription, and non-face-to-face care channels. Cambridge University Press 2021-08-11 /pmc/articles/PMC8365390/ /pubmed/34376273 http://dx.doi.org/10.1017/S146342362100044X Text en © The Author(s) 2021 https://creativecommons.org/licenses/by/4.0/This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Research Article
Izagirre-Olaizola, Julen
Hernando-Saratxaga, Goizalde
Aguirre-García, María-Soledad
Integration of health care in the Basque Country during COVID-19: the importance of an integrated care management approach in times of emergency
title Integration of health care in the Basque Country during COVID-19: the importance of an integrated care management approach in times of emergency
title_full Integration of health care in the Basque Country during COVID-19: the importance of an integrated care management approach in times of emergency
title_fullStr Integration of health care in the Basque Country during COVID-19: the importance of an integrated care management approach in times of emergency
title_full_unstemmed Integration of health care in the Basque Country during COVID-19: the importance of an integrated care management approach in times of emergency
title_short Integration of health care in the Basque Country during COVID-19: the importance of an integrated care management approach in times of emergency
title_sort integration of health care in the basque country during covid-19: the importance of an integrated care management approach in times of emergency
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8365390/
https://www.ncbi.nlm.nih.gov/pubmed/34376273
http://dx.doi.org/10.1017/S146342362100044X
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