Effects of Employee Sickness Presence on Customer Repurchase and Recommendation Intentions: The Role of Customer Affective Reactions

Sickness presence can have important individual and organizational consequences, such as health deterioration or productivity loss. Additional risks, such as negative customer reactions, may be particularly relevant in the service sector. Based on affective events theory and appraisal theories, we h...

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Detalles Bibliográficos
Autores principales: Dietz, Carolin, Zacher, Hannes
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2021
Materias:
Original Paper
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8366743/
https://www.ncbi.nlm.nih.gov/pubmed/34421197
http://dx.doi.org/10.1007/s10869-021-09764-1

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8366743/
https://www.ncbi.nlm.nih.gov/pubmed/34421197
http://dx.doi.org/10.1007/s10869-021-09764-1

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