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Patient Experiences With Telemedicine in a National Health Service Rheumatology Outpatient Department During Coronavirus Disease-19
The coronavirus disease-19 pandemic changed rheumatology practice with remote consultations being increasingly utilized where appropriate. We evaluated patient experiences with telephone consultations and report on patient attitudes toward current health care delivery and perspectives of telemedicin...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
SAGE Publications
2021
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8381414/ https://www.ncbi.nlm.nih.gov/pubmed/34435089 http://dx.doi.org/10.1177/23743735211034973 |
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author | Jones, Matthew T Arif, Rameez Rai, Ashok |
author_facet | Jones, Matthew T Arif, Rameez Rai, Ashok |
author_sort | Jones, Matthew T |
collection | PubMed |
description | The coronavirus disease-19 pandemic changed rheumatology practice with remote consultations being increasingly utilized where appropriate. We evaluated patient experiences with telephone consultations and report on patient attitudes toward current health care delivery and perspectives of telemedicine in a UK National Health Service rheumatology outpatient department. We analyzed 297 questionnaires from a postal survey conducted during the summer of 2020 after a telephone follow-up consultation. The mean age of respondents was 67 years and 68% were female. The 161 respondents (54%) reported it was their first telephone consultation and overall, 239 (84%) were satisfied with their health assessment. 60% would be happy to have future routine follow-up telephone consultations. Patients advised to shield shared similar satisfaction to the whole sample. However, with increasing age we identified a higher proportion were dissatisfied with telephone consultations and unlikely to have accessibility to video consultation or preferentially opt for this modality. |
format | Online Article Text |
id | pubmed-8381414 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2021 |
publisher | SAGE Publications |
record_format | MEDLINE/PubMed |
spelling | pubmed-83814142021-08-24 Patient Experiences With Telemedicine in a National Health Service Rheumatology Outpatient Department During Coronavirus Disease-19 Jones, Matthew T Arif, Rameez Rai, Ashok J Patient Exp Research Article The coronavirus disease-19 pandemic changed rheumatology practice with remote consultations being increasingly utilized where appropriate. We evaluated patient experiences with telephone consultations and report on patient attitudes toward current health care delivery and perspectives of telemedicine in a UK National Health Service rheumatology outpatient department. We analyzed 297 questionnaires from a postal survey conducted during the summer of 2020 after a telephone follow-up consultation. The mean age of respondents was 67 years and 68% were female. The 161 respondents (54%) reported it was their first telephone consultation and overall, 239 (84%) were satisfied with their health assessment. 60% would be happy to have future routine follow-up telephone consultations. Patients advised to shield shared similar satisfaction to the whole sample. However, with increasing age we identified a higher proportion were dissatisfied with telephone consultations and unlikely to have accessibility to video consultation or preferentially opt for this modality. SAGE Publications 2021-08-19 /pmc/articles/PMC8381414/ /pubmed/34435089 http://dx.doi.org/10.1177/23743735211034973 Text en © The Author(s) 2021 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage). |
spellingShingle | Research Article Jones, Matthew T Arif, Rameez Rai, Ashok Patient Experiences With Telemedicine in a National Health Service Rheumatology Outpatient Department During Coronavirus Disease-19 |
title | Patient Experiences With Telemedicine in a National Health Service
Rheumatology Outpatient Department During Coronavirus Disease-19 |
title_full | Patient Experiences With Telemedicine in a National Health Service
Rheumatology Outpatient Department During Coronavirus Disease-19 |
title_fullStr | Patient Experiences With Telemedicine in a National Health Service
Rheumatology Outpatient Department During Coronavirus Disease-19 |
title_full_unstemmed | Patient Experiences With Telemedicine in a National Health Service
Rheumatology Outpatient Department During Coronavirus Disease-19 |
title_short | Patient Experiences With Telemedicine in a National Health Service
Rheumatology Outpatient Department During Coronavirus Disease-19 |
title_sort | patient experiences with telemedicine in a national health service
rheumatology outpatient department during coronavirus disease-19 |
topic | Research Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8381414/ https://www.ncbi.nlm.nih.gov/pubmed/34435089 http://dx.doi.org/10.1177/23743735211034973 |
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