Nursing Human Resource Practices and Hospitals’ Performance Excellence: The Mediating Role of Nurses’ Performance

Background and aim of the work: There is increasing need to achieve performance excellence in healthcare organizations. Nursing human resource practices (HRP) and nursing performance are important variables to achieve it. The aim of this study was to investigate the effect of nurses’ perceptions of HRP on achieving hospitals’ performance excellence through the mediating role of nurses’ job performance. Methods: The study used a cross-sectional research design and recruited 329 nurses from 16 hospitals. Three self-reported questionnaires were used; HRP scale, Baldrige dimension scale and six-dimension scale of nursing performance (6-D). Results: Nurses’ perceptions of HRP, hospitals’ performance excellence and nurses’ job performance were all significantly correlated (p < 0.01). Nurses’ job performance was found to play a mediating role in the association of nurses’ perceptions of HRP and hospitals’ performance excellence. Conclusion: Nurses’ perceptions of HRP can help hospitals achieve performance excellence by improving nurses’ job performance. Particular attention should be paid to improve nursing HRP and nursing performance.