Cargando…

Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments

Background: It can be presumed that introducing accreditation standards and obtaining national accreditation by a hospital should translate into increased patient satisfaction. The aim was to analyze the impact of introducing accreditation standards on patient satisfaction in cardiology departments....

Descripción completa

Detalles Bibliográficos
Autores principales: Mlynarski, Rafal, Kaczkowski, Rafal, Mlynarska, Agnieszka
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8392389/
https://www.ncbi.nlm.nih.gov/pubmed/34442163
http://dx.doi.org/10.3390/healthcare9081026
_version_ 1783743491548905472
author Mlynarski, Rafal
Kaczkowski, Rafal
Mlynarska, Agnieszka
author_facet Mlynarski, Rafal
Kaczkowski, Rafal
Mlynarska, Agnieszka
author_sort Mlynarski, Rafal
collection PubMed
description Background: It can be presumed that introducing accreditation standards and obtaining national accreditation by a hospital should translate into increased patient satisfaction. The aim was to analyze the impact of introducing accreditation standards on patient satisfaction in cardiology departments. Methods: 1080 patients, who were hospitalized in four cardiological wards (W1–W4) between 2009–2015, were asked to complete a 22-item questionnaire that assessed the level of their satisfaction with their medical care. 58 questionnaires were excluded because of incomplete data. The hospital was accredited in 2013. Results: In 3 of the 4 wards, a statistically higher total score (the patient was more satisfied) in the period after the accreditation (2013–2015) compared to the period before the accreditation (2009–2012) was as follows: W1 (80.37 ± 6.54 vs. 83.85 ± 5.9; p = 0.0004), W2 (79.95 ± 7.62 vs. 81.46 ± 8.2: p = 0.0376), W4: (78.84 ± 7.94 vs. 84.91 ± 5.57; p = 0.0376); in one ward, there was no statistical difference: W3 (80.11 ± 8.42 vs. 81.07 ± 8.15; p = 0.3284). A significant difference was found in the number of points for the total assessment that were collected for all of the analyzed departments throughout the entire period (2009–2015)–W1: p = 0.0032; W2: p = 0.0176; W3: p = 0.0313 and W4: p < 0.0001). The medium-term rate of the change of the total score decreased after the accreditation. Conclusion: Preparing a hospital for a national accreditation program brought significant benefits for patients in a long-term observation.
format Online
Article
Text
id pubmed-8392389
institution National Center for Biotechnology Information
language English
publishDate 2021
publisher MDPI
record_format MEDLINE/PubMed
spelling pubmed-83923892021-08-28 Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments Mlynarski, Rafal Kaczkowski, Rafal Mlynarska, Agnieszka Healthcare (Basel) Article Background: It can be presumed that introducing accreditation standards and obtaining national accreditation by a hospital should translate into increased patient satisfaction. The aim was to analyze the impact of introducing accreditation standards on patient satisfaction in cardiology departments. Methods: 1080 patients, who were hospitalized in four cardiological wards (W1–W4) between 2009–2015, were asked to complete a 22-item questionnaire that assessed the level of their satisfaction with their medical care. 58 questionnaires were excluded because of incomplete data. The hospital was accredited in 2013. Results: In 3 of the 4 wards, a statistically higher total score (the patient was more satisfied) in the period after the accreditation (2013–2015) compared to the period before the accreditation (2009–2012) was as follows: W1 (80.37 ± 6.54 vs. 83.85 ± 5.9; p = 0.0004), W2 (79.95 ± 7.62 vs. 81.46 ± 8.2: p = 0.0376), W4: (78.84 ± 7.94 vs. 84.91 ± 5.57; p = 0.0376); in one ward, there was no statistical difference: W3 (80.11 ± 8.42 vs. 81.07 ± 8.15; p = 0.3284). A significant difference was found in the number of points for the total assessment that were collected for all of the analyzed departments throughout the entire period (2009–2015)–W1: p = 0.0032; W2: p = 0.0176; W3: p = 0.0313 and W4: p < 0.0001). The medium-term rate of the change of the total score decreased after the accreditation. Conclusion: Preparing a hospital for a national accreditation program brought significant benefits for patients in a long-term observation. MDPI 2021-08-11 /pmc/articles/PMC8392389/ /pubmed/34442163 http://dx.doi.org/10.3390/healthcare9081026 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Mlynarski, Rafal
Kaczkowski, Rafal
Mlynarska, Agnieszka
Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments
title Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments
title_full Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments
title_fullStr Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments
title_full_unstemmed Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments
title_short Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments
title_sort impact of the introduction of accreditation standards on the satisfaction of patients in cardiology departments
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8392389/
https://www.ncbi.nlm.nih.gov/pubmed/34442163
http://dx.doi.org/10.3390/healthcare9081026
work_keys_str_mv AT mlynarskirafal impactoftheintroductionofaccreditationstandardsonthesatisfactionofpatientsincardiologydepartments
AT kaczkowskirafal impactoftheintroductionofaccreditationstandardsonthesatisfactionofpatientsincardiologydepartments
AT mlynarskaagnieszka impactoftheintroductionofaccreditationstandardsonthesatisfactionofpatientsincardiologydepartments