Cargando…
Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments
Background: It can be presumed that introducing accreditation standards and obtaining national accreditation by a hospital should translate into increased patient satisfaction. The aim was to analyze the impact of introducing accreditation standards on patient satisfaction in cardiology departments....
Autores principales: | , , |
---|---|
Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2021
|
Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8392389/ https://www.ncbi.nlm.nih.gov/pubmed/34442163 http://dx.doi.org/10.3390/healthcare9081026 |
_version_ | 1783743491548905472 |
---|---|
author | Mlynarski, Rafal Kaczkowski, Rafal Mlynarska, Agnieszka |
author_facet | Mlynarski, Rafal Kaczkowski, Rafal Mlynarska, Agnieszka |
author_sort | Mlynarski, Rafal |
collection | PubMed |
description | Background: It can be presumed that introducing accreditation standards and obtaining national accreditation by a hospital should translate into increased patient satisfaction. The aim was to analyze the impact of introducing accreditation standards on patient satisfaction in cardiology departments. Methods: 1080 patients, who were hospitalized in four cardiological wards (W1–W4) between 2009–2015, were asked to complete a 22-item questionnaire that assessed the level of their satisfaction with their medical care. 58 questionnaires were excluded because of incomplete data. The hospital was accredited in 2013. Results: In 3 of the 4 wards, a statistically higher total score (the patient was more satisfied) in the period after the accreditation (2013–2015) compared to the period before the accreditation (2009–2012) was as follows: W1 (80.37 ± 6.54 vs. 83.85 ± 5.9; p = 0.0004), W2 (79.95 ± 7.62 vs. 81.46 ± 8.2: p = 0.0376), W4: (78.84 ± 7.94 vs. 84.91 ± 5.57; p = 0.0376); in one ward, there was no statistical difference: W3 (80.11 ± 8.42 vs. 81.07 ± 8.15; p = 0.3284). A significant difference was found in the number of points for the total assessment that were collected for all of the analyzed departments throughout the entire period (2009–2015)–W1: p = 0.0032; W2: p = 0.0176; W3: p = 0.0313 and W4: p < 0.0001). The medium-term rate of the change of the total score decreased after the accreditation. Conclusion: Preparing a hospital for a national accreditation program brought significant benefits for patients in a long-term observation. |
format | Online Article Text |
id | pubmed-8392389 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2021 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-83923892021-08-28 Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments Mlynarski, Rafal Kaczkowski, Rafal Mlynarska, Agnieszka Healthcare (Basel) Article Background: It can be presumed that introducing accreditation standards and obtaining national accreditation by a hospital should translate into increased patient satisfaction. The aim was to analyze the impact of introducing accreditation standards on patient satisfaction in cardiology departments. Methods: 1080 patients, who were hospitalized in four cardiological wards (W1–W4) between 2009–2015, were asked to complete a 22-item questionnaire that assessed the level of their satisfaction with their medical care. 58 questionnaires were excluded because of incomplete data. The hospital was accredited in 2013. Results: In 3 of the 4 wards, a statistically higher total score (the patient was more satisfied) in the period after the accreditation (2013–2015) compared to the period before the accreditation (2009–2012) was as follows: W1 (80.37 ± 6.54 vs. 83.85 ± 5.9; p = 0.0004), W2 (79.95 ± 7.62 vs. 81.46 ± 8.2: p = 0.0376), W4: (78.84 ± 7.94 vs. 84.91 ± 5.57; p = 0.0376); in one ward, there was no statistical difference: W3 (80.11 ± 8.42 vs. 81.07 ± 8.15; p = 0.3284). A significant difference was found in the number of points for the total assessment that were collected for all of the analyzed departments throughout the entire period (2009–2015)–W1: p = 0.0032; W2: p = 0.0176; W3: p = 0.0313 and W4: p < 0.0001). The medium-term rate of the change of the total score decreased after the accreditation. Conclusion: Preparing a hospital for a national accreditation program brought significant benefits for patients in a long-term observation. MDPI 2021-08-11 /pmc/articles/PMC8392389/ /pubmed/34442163 http://dx.doi.org/10.3390/healthcare9081026 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Article Mlynarski, Rafal Kaczkowski, Rafal Mlynarska, Agnieszka Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments |
title | Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments |
title_full | Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments |
title_fullStr | Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments |
title_full_unstemmed | Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments |
title_short | Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments |
title_sort | impact of the introduction of accreditation standards on the satisfaction of patients in cardiology departments |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8392389/ https://www.ncbi.nlm.nih.gov/pubmed/34442163 http://dx.doi.org/10.3390/healthcare9081026 |
work_keys_str_mv | AT mlynarskirafal impactoftheintroductionofaccreditationstandardsonthesatisfactionofpatientsincardiologydepartments AT kaczkowskirafal impactoftheintroductionofaccreditationstandardsonthesatisfactionofpatientsincardiologydepartments AT mlynarskaagnieszka impactoftheintroductionofaccreditationstandardsonthesatisfactionofpatientsincardiologydepartments |