Cargando…

Usability of a Co-designed eHealth Prototype for Caregivers: Combination Study of Three Frameworks

BACKGROUND: Co-design (or the participation of users) has shown great potential in the eHealth domain, demonstrating positive results. Nevertheless, the co-design approach cannot guarantee the usability of the system designed, and usability assessment is a complex analysis to perform, as evaluation...

Descripción completa

Detalles Bibliográficos
Autores principales: Tremblay, Melanie, Latulippe, Karine, Guay, Manon, Provencher, Véronique, Giguère, Anick, Poulin, Valérie, Dubé, Véronique, Giroux, Dominique
Formato: Online Artículo Texto
Lenguaje:English
Publicado: JMIR Publications 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8411328/
https://www.ncbi.nlm.nih.gov/pubmed/34406123
http://dx.doi.org/10.2196/26532
_version_ 1783747280653778944
author Tremblay, Melanie
Latulippe, Karine
Guay, Manon
Provencher, Véronique
Giguère, Anick
Poulin, Valérie
Dubé, Véronique
Giroux, Dominique
author_facet Tremblay, Melanie
Latulippe, Karine
Guay, Manon
Provencher, Véronique
Giguère, Anick
Poulin, Valérie
Dubé, Véronique
Giroux, Dominique
author_sort Tremblay, Melanie
collection PubMed
description BACKGROUND: Co-design (or the participation of users) has shown great potential in the eHealth domain, demonstrating positive results. Nevertheless, the co-design approach cannot guarantee the usability of the system designed, and usability assessment is a complex analysis to perform, as evaluation criteria will differ depending on the usability framework (or set of criteria) used. ISO (International Organization for Standardization) on usability (ISO 9241-210), Nielsen heuristic, and Garrett element of user experience inform different yet complementary aspects of usability. OBJECTIVE: This study aims to assess the usability and user experience of a co-design prototype by combining 3 complementary frameworks. METHODS: To help caregivers provide care for functionally impaired older people, an eHealth tool was co-designed with caregivers, health and social service professionals, and community workers assisting caregivers. The prototype was a website that aims to support the help-seeking process for caregivers (finding resources) and allow service providers to advertise their services (offering resources). We chose an exploratory study method to assess usability in terms of each objective. The first step was to assess users’ first impressions of the website. The second was a task scenario with a think-aloud protocol. The final step was a semistructured interview. All steps were performed individually (with a moderator) in a single session. The data were analyzed using 3 frameworks. RESULTS: A total of 10 participants were recruited, 5 for each objective of the website. We were able to identify several usability problems, most of which were located in the information design and interface design dimensions (Garrett framework). Problems in both dimensions were mainly coded as effectiveness and efficiency (ISO framework) and error prevention and match between the system and the real world (Nielsen heuristic). CONCLUSIONS: Our study provided a novel contribution about usability analysis by combining the 3 different models to classify the problems found. This combination provided a holistic understanding of the usability improvements needed. It can also be used to analyze other eHealth products. INTERNATIONAL REGISTERED REPORT IDENTIFIER (IRRID): RR2-10.2196/11634
format Online
Article
Text
id pubmed-8411328
institution National Center for Biotechnology Information
language English
publishDate 2021
publisher JMIR Publications
record_format MEDLINE/PubMed
spelling pubmed-84113282021-09-24 Usability of a Co-designed eHealth Prototype for Caregivers: Combination Study of Three Frameworks Tremblay, Melanie Latulippe, Karine Guay, Manon Provencher, Véronique Giguère, Anick Poulin, Valérie Dubé, Véronique Giroux, Dominique JMIR Hum Factors Original Paper BACKGROUND: Co-design (or the participation of users) has shown great potential in the eHealth domain, demonstrating positive results. Nevertheless, the co-design approach cannot guarantee the usability of the system designed, and usability assessment is a complex analysis to perform, as evaluation criteria will differ depending on the usability framework (or set of criteria) used. ISO (International Organization for Standardization) on usability (ISO 9241-210), Nielsen heuristic, and Garrett element of user experience inform different yet complementary aspects of usability. OBJECTIVE: This study aims to assess the usability and user experience of a co-design prototype by combining 3 complementary frameworks. METHODS: To help caregivers provide care for functionally impaired older people, an eHealth tool was co-designed with caregivers, health and social service professionals, and community workers assisting caregivers. The prototype was a website that aims to support the help-seeking process for caregivers (finding resources) and allow service providers to advertise their services (offering resources). We chose an exploratory study method to assess usability in terms of each objective. The first step was to assess users’ first impressions of the website. The second was a task scenario with a think-aloud protocol. The final step was a semistructured interview. All steps were performed individually (with a moderator) in a single session. The data were analyzed using 3 frameworks. RESULTS: A total of 10 participants were recruited, 5 for each objective of the website. We were able to identify several usability problems, most of which were located in the information design and interface design dimensions (Garrett framework). Problems in both dimensions were mainly coded as effectiveness and efficiency (ISO framework) and error prevention and match between the system and the real world (Nielsen heuristic). CONCLUSIONS: Our study provided a novel contribution about usability analysis by combining the 3 different models to classify the problems found. This combination provided a holistic understanding of the usability improvements needed. It can also be used to analyze other eHealth products. INTERNATIONAL REGISTERED REPORT IDENTIFIER (IRRID): RR2-10.2196/11634 JMIR Publications 2021-08-18 /pmc/articles/PMC8411328/ /pubmed/34406123 http://dx.doi.org/10.2196/26532 Text en ©Melanie Tremblay, Karine Latulippe, Manon Guay, Véronique Provencher, Anick Giguère, Valérie Poulin, Véronique Dubé, Dominique Giroux. Originally published in JMIR Human Factors (https://humanfactors.jmir.org), 18.08.2021. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Human Factors, is properly cited. The complete bibliographic information, a link to the original publication on https://humanfactors.jmir.org, as well as this copyright and license information must be included.
spellingShingle Original Paper
Tremblay, Melanie
Latulippe, Karine
Guay, Manon
Provencher, Véronique
Giguère, Anick
Poulin, Valérie
Dubé, Véronique
Giroux, Dominique
Usability of a Co-designed eHealth Prototype for Caregivers: Combination Study of Three Frameworks
title Usability of a Co-designed eHealth Prototype for Caregivers: Combination Study of Three Frameworks
title_full Usability of a Co-designed eHealth Prototype for Caregivers: Combination Study of Three Frameworks
title_fullStr Usability of a Co-designed eHealth Prototype for Caregivers: Combination Study of Three Frameworks
title_full_unstemmed Usability of a Co-designed eHealth Prototype for Caregivers: Combination Study of Three Frameworks
title_short Usability of a Co-designed eHealth Prototype for Caregivers: Combination Study of Three Frameworks
title_sort usability of a co-designed ehealth prototype for caregivers: combination study of three frameworks
topic Original Paper
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8411328/
https://www.ncbi.nlm.nih.gov/pubmed/34406123
http://dx.doi.org/10.2196/26532
work_keys_str_mv AT tremblaymelanie usabilityofacodesignedehealthprototypeforcaregiverscombinationstudyofthreeframeworks
AT latulippekarine usabilityofacodesignedehealthprototypeforcaregiverscombinationstudyofthreeframeworks
AT guaymanon usabilityofacodesignedehealthprototypeforcaregiverscombinationstudyofthreeframeworks
AT provencherveronique usabilityofacodesignedehealthprototypeforcaregiverscombinationstudyofthreeframeworks
AT giguereanick usabilityofacodesignedehealthprototypeforcaregiverscombinationstudyofthreeframeworks
AT poulinvalerie usabilityofacodesignedehealthprototypeforcaregiverscombinationstudyofthreeframeworks
AT dubeveronique usabilityofacodesignedehealthprototypeforcaregiverscombinationstudyofthreeframeworks
AT girouxdominique usabilityofacodesignedehealthprototypeforcaregiverscombinationstudyofthreeframeworks