I don't want to be a rule enforcer during the COVID-19 pandemic: Frontline employees' plight

This research explores the pandemic-related experiences of frontline employees (FLEs) relative to customer rule-enforcement interactions within retail and service industries. Using a survey, incorporating closed-ended and CIT questions, we investigated, from the FLEs' perspectives, the occupati...

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Detalles Bibliográficos
Autores principales: Northington, William Magnus, Gillison, Stephanie T., Beatty, Sharon E., Vivek, Shiri
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8435067/
http://dx.doi.org/10.1016/j.jretconser.2021.102723

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8435067/
http://dx.doi.org/10.1016/j.jretconser.2021.102723

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