Non-utilization of Public Health Care Facilities by Women of Reproductive Age Group: A Cross-Sectional Study in an Urban Area of Central India

Introduction Non-utilization of public health care facilities by women in India is one of the crucial concerns when ensuring universal health coverage. However, contrary to the fact that women need more health care assistance throughout their lifespan, there is a considerable lack of awareness among them, and this is a major contributor to their unwillingness to use these services. Methods A community-based descriptive cross-sectional study was conducted among women of the reproductive age group (15-49 years) in an urban field practice area of a tertiary health care center in central India. Data were collected for two months by interview technique using a semi-structured questionnaire. Data were analyzed using Epi Info version 7.2.2.6 (Centers for Disease Control and Prevention, Atlanta, Georgia) software. Results Of the total 132 women, 77 (58.33%) respondents were aware of the availability of public health care facilities in their area of residence. Despite this, only 59 (44.69%) were utilizing the services. Non-utilization of public health care facilities was significantly more in those belonging to upper socioeconomic status (chi-square = 14.36, p < 0.05 at a degree of freedom [df] = 2). The common reasons being lack of personal attention, cleanliness, and overcrowding at these facilities. Conclusion Even though a substantial population in central India cannot afford private or corporate health care services, the utilization of public health care facilities has not been up to the mark. Overall, most of the subjects were aware of the facilities available to them. This awareness, however, did not match with the utilization of such facilities. Less than half of the women were utilizing the public health care facilities.