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Robots in Healthcare? What Patients Say
In this paper, we analyse patients’ perspectives on the introduction of artificial intelligence (AI) and robotic systems in healthcare. Based on citizens’ experiences when hospitalised for COVID-19, we explore how the opinions and concerns regarding healthcare automation could not be disassociated f...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2021
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8466583/ https://www.ncbi.nlm.nih.gov/pubmed/34574861 http://dx.doi.org/10.3390/ijerph18189933 |
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author | Vallès-Peris, Núria Barat-Auleda, Oriol Domènech, Miquel |
author_facet | Vallès-Peris, Núria Barat-Auleda, Oriol Domènech, Miquel |
author_sort | Vallès-Peris, Núria |
collection | PubMed |
description | In this paper, we analyse patients’ perspectives on the introduction of artificial intelligence (AI) and robotic systems in healthcare. Based on citizens’ experiences when hospitalised for COVID-19, we explore how the opinions and concerns regarding healthcare automation could not be disassociated from a context of high pressure on the health system and lack of resources, and a political discourse on AI and robotics; a situation intensified by the pandemic. Thus, through the analysis of a set of interviews, a series of issues are identified that revolve around the following: the empirical effects of imagined robots, the vivid experience of citizens with the care crisis, the discomfort of the ineffective, the virtualised care assemblages, the human-based face-to-face relationships, and the automatisation of healthcare tasks. In light of these results, we show the variability in patients’ perspectives on AI and robotic systems and explain it by distinguishing two interpretive repertoires that account for different views and opinions: a well-being repertoire and a responsibility repertoire. Both interpretative repertoires are relevant in order to grasp the complexity of citizens’ approaches to automatisation of healthcare. Attending to both allows us to move beyond the dominant (political) discourse of technology markets as the only way to respond to healthcare challenges. Thus, we can analyse and integrate patients’ perspectives to develop AI and robotic systems in healthcare to serve citizens’ needs and collective well-being. |
format | Online Article Text |
id | pubmed-8466583 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2021 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-84665832021-09-27 Robots in Healthcare? What Patients Say Vallès-Peris, Núria Barat-Auleda, Oriol Domènech, Miquel Int J Environ Res Public Health Article In this paper, we analyse patients’ perspectives on the introduction of artificial intelligence (AI) and robotic systems in healthcare. Based on citizens’ experiences when hospitalised for COVID-19, we explore how the opinions and concerns regarding healthcare automation could not be disassociated from a context of high pressure on the health system and lack of resources, and a political discourse on AI and robotics; a situation intensified by the pandemic. Thus, through the analysis of a set of interviews, a series of issues are identified that revolve around the following: the empirical effects of imagined robots, the vivid experience of citizens with the care crisis, the discomfort of the ineffective, the virtualised care assemblages, the human-based face-to-face relationships, and the automatisation of healthcare tasks. In light of these results, we show the variability in patients’ perspectives on AI and robotic systems and explain it by distinguishing two interpretive repertoires that account for different views and opinions: a well-being repertoire and a responsibility repertoire. Both interpretative repertoires are relevant in order to grasp the complexity of citizens’ approaches to automatisation of healthcare. Attending to both allows us to move beyond the dominant (political) discourse of technology markets as the only way to respond to healthcare challenges. Thus, we can analyse and integrate patients’ perspectives to develop AI and robotic systems in healthcare to serve citizens’ needs and collective well-being. MDPI 2021-09-21 /pmc/articles/PMC8466583/ /pubmed/34574861 http://dx.doi.org/10.3390/ijerph18189933 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Article Vallès-Peris, Núria Barat-Auleda, Oriol Domènech, Miquel Robots in Healthcare? What Patients Say |
title | Robots in Healthcare? What Patients Say |
title_full | Robots in Healthcare? What Patients Say |
title_fullStr | Robots in Healthcare? What Patients Say |
title_full_unstemmed | Robots in Healthcare? What Patients Say |
title_short | Robots in Healthcare? What Patients Say |
title_sort | robots in healthcare? what patients say |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8466583/ https://www.ncbi.nlm.nih.gov/pubmed/34574861 http://dx.doi.org/10.3390/ijerph18189933 |
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