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Robots in Healthcare? What Patients Say

In this paper, we analyse patients’ perspectives on the introduction of artificial intelligence (AI) and robotic systems in healthcare. Based on citizens’ experiences when hospitalised for COVID-19, we explore how the opinions and concerns regarding healthcare automation could not be disassociated f...

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Autores principales: Vallès-Peris, Núria, Barat-Auleda, Oriol, Domènech, Miquel
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8466583/
https://www.ncbi.nlm.nih.gov/pubmed/34574861
http://dx.doi.org/10.3390/ijerph18189933
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author Vallès-Peris, Núria
Barat-Auleda, Oriol
Domènech, Miquel
author_facet Vallès-Peris, Núria
Barat-Auleda, Oriol
Domènech, Miquel
author_sort Vallès-Peris, Núria
collection PubMed
description In this paper, we analyse patients’ perspectives on the introduction of artificial intelligence (AI) and robotic systems in healthcare. Based on citizens’ experiences when hospitalised for COVID-19, we explore how the opinions and concerns regarding healthcare automation could not be disassociated from a context of high pressure on the health system and lack of resources, and a political discourse on AI and robotics; a situation intensified by the pandemic. Thus, through the analysis of a set of interviews, a series of issues are identified that revolve around the following: the empirical effects of imagined robots, the vivid experience of citizens with the care crisis, the discomfort of the ineffective, the virtualised care assemblages, the human-based face-to-face relationships, and the automatisation of healthcare tasks. In light of these results, we show the variability in patients’ perspectives on AI and robotic systems and explain it by distinguishing two interpretive repertoires that account for different views and opinions: a well-being repertoire and a responsibility repertoire. Both interpretative repertoires are relevant in order to grasp the complexity of citizens’ approaches to automatisation of healthcare. Attending to both allows us to move beyond the dominant (political) discourse of technology markets as the only way to respond to healthcare challenges. Thus, we can analyse and integrate patients’ perspectives to develop AI and robotic systems in healthcare to serve citizens’ needs and collective well-being.
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spelling pubmed-84665832021-09-27 Robots in Healthcare? What Patients Say Vallès-Peris, Núria Barat-Auleda, Oriol Domènech, Miquel Int J Environ Res Public Health Article In this paper, we analyse patients’ perspectives on the introduction of artificial intelligence (AI) and robotic systems in healthcare. Based on citizens’ experiences when hospitalised for COVID-19, we explore how the opinions and concerns regarding healthcare automation could not be disassociated from a context of high pressure on the health system and lack of resources, and a political discourse on AI and robotics; a situation intensified by the pandemic. Thus, through the analysis of a set of interviews, a series of issues are identified that revolve around the following: the empirical effects of imagined robots, the vivid experience of citizens with the care crisis, the discomfort of the ineffective, the virtualised care assemblages, the human-based face-to-face relationships, and the automatisation of healthcare tasks. In light of these results, we show the variability in patients’ perspectives on AI and robotic systems and explain it by distinguishing two interpretive repertoires that account for different views and opinions: a well-being repertoire and a responsibility repertoire. Both interpretative repertoires are relevant in order to grasp the complexity of citizens’ approaches to automatisation of healthcare. Attending to both allows us to move beyond the dominant (political) discourse of technology markets as the only way to respond to healthcare challenges. Thus, we can analyse and integrate patients’ perspectives to develop AI and robotic systems in healthcare to serve citizens’ needs and collective well-being. MDPI 2021-09-21 /pmc/articles/PMC8466583/ /pubmed/34574861 http://dx.doi.org/10.3390/ijerph18189933 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Vallès-Peris, Núria
Barat-Auleda, Oriol
Domènech, Miquel
Robots in Healthcare? What Patients Say
title Robots in Healthcare? What Patients Say
title_full Robots in Healthcare? What Patients Say
title_fullStr Robots in Healthcare? What Patients Say
title_full_unstemmed Robots in Healthcare? What Patients Say
title_short Robots in Healthcare? What Patients Say
title_sort robots in healthcare? what patients say
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8466583/
https://www.ncbi.nlm.nih.gov/pubmed/34574861
http://dx.doi.org/10.3390/ijerph18189933
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