Classifications, Changes, and Challenges of Online Health Information Seekers during COVID-19

Objectives: The purpose of this study was to explore consumers’ experiences before and during the COVID-19 outbreak to improve public health by providing effective consumer health information. Methods: Interviews were conducted with 20 health information consumers who were 18 or older until data saturation was reached. The selected participants were among users of the Korean National Health Insurance Service (NHIS). The data were collected before the COVID-19 outbreak (September 2014) and during the COVID-19 outbreak (October 2020) to describe experiences and changes before and during the pandemic. Data were analyzed according to the qualitative content analysis method. Results: As a result, 3 main domains and 10 subdomains were derived from classifications, changes, and challenges of online health information seekers. Conclusions: The findings of this study guide the understanding of health information seekers for the development of consumer-tailored health information systems.