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Patient Satisfaction Utilizing Telehealth for Pediatric Physical and Occupational Therapy During COVID-19

RESEARCH OBJECTIVES: To present the results from a patient satisfaction survey and compare patient satisfaction with in-person to telehealth delivery of pediatric physical and occupational therapy. DESIGN: Retrospective cohort study. SETTING: Outpatient pediatric rehabilitation services from a speci...

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Autores principales: Baratta-Ziska, Frances, Oledzka, Magdalena, Eannucci, Erica Fritz, Slevin, Corinne
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Published by Elsevier Inc. 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8474037/
http://dx.doi.org/10.1016/j.apmr.2021.07.503
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author Baratta-Ziska, Frances
Oledzka, Magdalena
Eannucci, Erica Fritz
Slevin, Corinne
author_facet Baratta-Ziska, Frances
Oledzka, Magdalena
Eannucci, Erica Fritz
Slevin, Corinne
author_sort Baratta-Ziska, Frances
collection PubMed
description RESEARCH OBJECTIVES: To present the results from a patient satisfaction survey and compare patient satisfaction with in-person to telehealth delivery of pediatric physical and occupational therapy. DESIGN: Retrospective cohort study. SETTING: Outpatient pediatric rehabilitation services from a specialized New York City hospital. PARTICIPANTS: All pediatric patients, 1 month to 21 years old, receiving outpatient rehabilitation services from this hospital were sent a Q-Review survey to rate level of satisfaction with the care received. Pediatric patients, 1 month to 21 years old, who received outpatient physical and/or occupational therapy and completed the survey were included. 173 survey responses were included. INTERVENTIONS: During COVID-19 pediatric rehabilitation rapidly shifted from in-person to telehealth sessions. MAIN OUTCOME MEASURES: A retrospective review of survey data from April 2 to December 16, 2019 for 2 types of visits: in-person initial evaluation, in-person follow up and from April 2 to December 16, 2020 for 2 types of visits: telehealth initial evaluation, and telehealth follow up. Items were scored on a Likert scale 1-5. A score of 5 indicates "most satisfied" and 1 indicates "least satisfied." One exception was the net promoter score question, "How likely are you to refer this hospital to your friends and family?" was graded on a 10 point scale. Responders comments were collected and reviewed. Since this was a pediatric population, the parent often responded to the survey. RESULTS: A total sample of 173 survey responses for pediatric physical and occupational therapy were included. Survey collection was as follows: 46 in-person evaluation surveys, 17 telehealth evaluation surveys, 29 in-person follow up surveys, and 81 telehealth follow-up surveys. 139 surveys were for physical therapy and 34 for occupational therapy. Mean responses for in-person evaluations ranged from 4.3 - 4.8 and 4.6 - 5.0 for telehealth evaluations, indicating a trend in higher satisfaction levels with telehealth evaluations. For in-person follow ups, the mean responses ranged from 4.9 - 5.0 and 4.9 - 5.0 for telehealth follow ups showing comparable satisfaction levels. CONCLUSIONS: Telehealth can be effective to provide pediatric physical and occupational therapy while maintaining a high level of patient and parent satisfaction. AUTHOR(S) DISCLOSURES: None.
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spelling pubmed-84740372021-09-27 Patient Satisfaction Utilizing Telehealth for Pediatric Physical and Occupational Therapy During COVID-19 Baratta-Ziska, Frances Oledzka, Magdalena Eannucci, Erica Fritz Slevin, Corinne Arch Phys Med Rehabil Research Papers & Posters 1720831 RESEARCH OBJECTIVES: To present the results from a patient satisfaction survey and compare patient satisfaction with in-person to telehealth delivery of pediatric physical and occupational therapy. DESIGN: Retrospective cohort study. SETTING: Outpatient pediatric rehabilitation services from a specialized New York City hospital. PARTICIPANTS: All pediatric patients, 1 month to 21 years old, receiving outpatient rehabilitation services from this hospital were sent a Q-Review survey to rate level of satisfaction with the care received. Pediatric patients, 1 month to 21 years old, who received outpatient physical and/or occupational therapy and completed the survey were included. 173 survey responses were included. INTERVENTIONS: During COVID-19 pediatric rehabilitation rapidly shifted from in-person to telehealth sessions. MAIN OUTCOME MEASURES: A retrospective review of survey data from April 2 to December 16, 2019 for 2 types of visits: in-person initial evaluation, in-person follow up and from April 2 to December 16, 2020 for 2 types of visits: telehealth initial evaluation, and telehealth follow up. Items were scored on a Likert scale 1-5. A score of 5 indicates "most satisfied" and 1 indicates "least satisfied." One exception was the net promoter score question, "How likely are you to refer this hospital to your friends and family?" was graded on a 10 point scale. Responders comments were collected and reviewed. Since this was a pediatric population, the parent often responded to the survey. RESULTS: A total sample of 173 survey responses for pediatric physical and occupational therapy were included. Survey collection was as follows: 46 in-person evaluation surveys, 17 telehealth evaluation surveys, 29 in-person follow up surveys, and 81 telehealth follow-up surveys. 139 surveys were for physical therapy and 34 for occupational therapy. Mean responses for in-person evaluations ranged from 4.3 - 4.8 and 4.6 - 5.0 for telehealth evaluations, indicating a trend in higher satisfaction levels with telehealth evaluations. For in-person follow ups, the mean responses ranged from 4.9 - 5.0 and 4.9 - 5.0 for telehealth follow ups showing comparable satisfaction levels. CONCLUSIONS: Telehealth can be effective to provide pediatric physical and occupational therapy while maintaining a high level of patient and parent satisfaction. AUTHOR(S) DISCLOSURES: None. Published by Elsevier Inc. 2021-10 2021-09-27 /pmc/articles/PMC8474037/ http://dx.doi.org/10.1016/j.apmr.2021.07.503 Text en Copyright © 2021 Published by Elsevier Inc. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle Research Papers & Posters 1720831
Baratta-Ziska, Frances
Oledzka, Magdalena
Eannucci, Erica Fritz
Slevin, Corinne
Patient Satisfaction Utilizing Telehealth for Pediatric Physical and Occupational Therapy During COVID-19
title Patient Satisfaction Utilizing Telehealth for Pediatric Physical and Occupational Therapy During COVID-19
title_full Patient Satisfaction Utilizing Telehealth for Pediatric Physical and Occupational Therapy During COVID-19
title_fullStr Patient Satisfaction Utilizing Telehealth for Pediatric Physical and Occupational Therapy During COVID-19
title_full_unstemmed Patient Satisfaction Utilizing Telehealth for Pediatric Physical and Occupational Therapy During COVID-19
title_short Patient Satisfaction Utilizing Telehealth for Pediatric Physical and Occupational Therapy During COVID-19
title_sort patient satisfaction utilizing telehealth for pediatric physical and occupational therapy during covid-19
topic Research Papers & Posters 1720831
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8474037/
http://dx.doi.org/10.1016/j.apmr.2021.07.503
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