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Does Emotional Intelligence of Dental Undergraduates Influence Their Patient Satisfaction?

OBJECTIVES: The research aimed to investigate if emotional intelligence (EI) scores of dental undergraduates influenced their patients' satisfaction with the treatment received. METHODS: A 33-item EI questionnaire was completed by 46 dental undergraduates in a cross-sectional study. Responses,...

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Autores principales: Mohan, Mandakini, Lin, Kah Heng, Parolia, Abhishek, Pau, Allan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Hindawi 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8487387/
https://www.ncbi.nlm.nih.gov/pubmed/34608391
http://dx.doi.org/10.1155/2021/4573459
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author Mohan, Mandakini
Lin, Kah Heng
Parolia, Abhishek
Pau, Allan
author_facet Mohan, Mandakini
Lin, Kah Heng
Parolia, Abhishek
Pau, Allan
author_sort Mohan, Mandakini
collection PubMed
description OBJECTIVES: The research aimed to investigate if emotional intelligence (EI) scores of dental undergraduates influenced their patients' satisfaction with the treatment received. METHODS: A 33-item EI questionnaire was completed by 46 dental undergraduates in a cross-sectional study. Responses, measured on a five-point Likert scale, were summed to yield EI scores. Patients treated by the same undergraduates were invited to complete a patient satisfaction (PS) questionnaire. EI and PS scores were calculated and compared by undergraduates' gender and the patients' age and education status. The four EI factors (optimism/mood regulation, appraisal of emotions, utilization of emotions, and social skills of students) were correlated with PS using Spearman's correlation test with a significance level set at p < 0.05. RESULTS: EI scores did not differ significantly between male (N = 23) and female (N = 23) undergraduates (p=0.218). PS was not associated with patients' gender, but those educated to the secondary school level were more likely to be satisfied compared to those educated to the college/university level (p=0.022). Of the four EI factors, optimism/mood regulation was positively correlated with PS (p=0.049). CONCLUSION: The results of the study suggest that the EI of the students can influence PS. Practical Implications. Interventions to enhance EI can be developed to improve the patient experience.
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spelling pubmed-84873872021-10-03 Does Emotional Intelligence of Dental Undergraduates Influence Their Patient Satisfaction? Mohan, Mandakini Lin, Kah Heng Parolia, Abhishek Pau, Allan Int J Dent Research Article OBJECTIVES: The research aimed to investigate if emotional intelligence (EI) scores of dental undergraduates influenced their patients' satisfaction with the treatment received. METHODS: A 33-item EI questionnaire was completed by 46 dental undergraduates in a cross-sectional study. Responses, measured on a five-point Likert scale, were summed to yield EI scores. Patients treated by the same undergraduates were invited to complete a patient satisfaction (PS) questionnaire. EI and PS scores were calculated and compared by undergraduates' gender and the patients' age and education status. The four EI factors (optimism/mood regulation, appraisal of emotions, utilization of emotions, and social skills of students) were correlated with PS using Spearman's correlation test with a significance level set at p < 0.05. RESULTS: EI scores did not differ significantly between male (N = 23) and female (N = 23) undergraduates (p=0.218). PS was not associated with patients' gender, but those educated to the secondary school level were more likely to be satisfied compared to those educated to the college/university level (p=0.022). Of the four EI factors, optimism/mood regulation was positively correlated with PS (p=0.049). CONCLUSION: The results of the study suggest that the EI of the students can influence PS. Practical Implications. Interventions to enhance EI can be developed to improve the patient experience. Hindawi 2021-09-24 /pmc/articles/PMC8487387/ /pubmed/34608391 http://dx.doi.org/10.1155/2021/4573459 Text en Copyright © 2021 Mandakini Mohan et al. https://creativecommons.org/licenses/by/4.0/This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Research Article
Mohan, Mandakini
Lin, Kah Heng
Parolia, Abhishek
Pau, Allan
Does Emotional Intelligence of Dental Undergraduates Influence Their Patient Satisfaction?
title Does Emotional Intelligence of Dental Undergraduates Influence Their Patient Satisfaction?
title_full Does Emotional Intelligence of Dental Undergraduates Influence Their Patient Satisfaction?
title_fullStr Does Emotional Intelligence of Dental Undergraduates Influence Their Patient Satisfaction?
title_full_unstemmed Does Emotional Intelligence of Dental Undergraduates Influence Their Patient Satisfaction?
title_short Does Emotional Intelligence of Dental Undergraduates Influence Their Patient Satisfaction?
title_sort does emotional intelligence of dental undergraduates influence their patient satisfaction?
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8487387/
https://www.ncbi.nlm.nih.gov/pubmed/34608391
http://dx.doi.org/10.1155/2021/4573459
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