A discrete event simulation method for performance analysis of an additive manufacturing in the dental clinic

Three-dimensional printing (3DP) is an evolutionary solution for making customize items for all sectors, but it has become more prominent in the healthcare sector. In this field, some solutions have to be adapted to patients. This is especially true for dentistry, where all the patients have their own unique mouth and tooth structure. It is now possible to provide an accurate model of the patient's mouth and teeth with solutions that are perfectly compatible with them, leading to the provision of a dental service with a high success rate. Even if there is a problem, it is enough to change the three-dimensional design. Therefore, it is a time-saving method, too. The purpose of this study is to investigate the role of 3DP in dentistry and to identify the processes and procedures resulting from the use of this technology. To do so, with the help of a case study, a 3DP-based dental clinic that provides implant, orthodontics, restoration and dentures services is simulated in Arena software. The current state of the system is assessed by defining appropriate evaluation criteria including net profit, utilization, waiting time, patients makespan and laboratory makespan. The simulation model is then developed with innovations such as adding an inventory control policy, creating rest time for resources and controlling the policy of sending products from laboratory to the clinic. After an extensive sensitivity analysis, improving the performance of the system is on the agenda of this paper by examining various scenarios. Results show that scenarios such as reducing some resources of the system or considering rest time in exchange for increasing the duration of the work shift can have a significant impact on clinic performance. SUPPLEMENTARY INFORMATION: The online version contains supplementary material available at 10.1007/s00170-021-08135-7.