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Emotional Labor, Burnout, Medical Error, and Turnover Intention among South Korean Nursing Staff in a University Hospital Setting

Nurses are vulnerable to mental health challenges, including burnout, as they are exposed to adverse job conditions such as high workload. The mental health of this population can relate not only to individual well-being but also to patient safety outcomes. Therefore, there is a need for a mental he...

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Autores principales: Kwon, Chan-Young, Lee, Boram, Kwon, O-Jin, Kim, Myo-Sung, Sim, Kyo-Lin, Choi, Yung-Hyun
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8507784/
https://www.ncbi.nlm.nih.gov/pubmed/34639412
http://dx.doi.org/10.3390/ijerph181910111
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author Kwon, Chan-Young
Lee, Boram
Kwon, O-Jin
Kim, Myo-Sung
Sim, Kyo-Lin
Choi, Yung-Hyun
author_facet Kwon, Chan-Young
Lee, Boram
Kwon, O-Jin
Kim, Myo-Sung
Sim, Kyo-Lin
Choi, Yung-Hyun
author_sort Kwon, Chan-Young
collection PubMed
description Nurses are vulnerable to mental health challenges, including burnout, as they are exposed to adverse job conditions such as high workload. The mental health of this population can relate not only to individual well-being but also to patient safety outcomes. Therefore, there is a need for a mental health improvement strategy that targets this population. This cross-sectional survey study investigates emotional labor, burnout, turnover intention, and medical error levels among 117 nursing staff members in a South Korean university hospital; it also analyzes correlations among outcomes and conduct correlation analysis and multiple regression analysis to determine relationships among these factors. The participants had moderate to high levels of emotional labor and burnout, and 23% had experienced medical errors within the last six months. Save for medical errors, all outcomes significantly and positively correlated with each other. These results can be used to improve the mental health outcomes of nurses working in the hospital and their consequences. Specifically, the job positions of nursing personnel may be a major consideration in such a strategy, and job-focused emotional labor and employee-focused emotional labor may be promising targets in ameliorating turnover intention and client-related burnout, respectively.
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spelling pubmed-85077842021-10-13 Emotional Labor, Burnout, Medical Error, and Turnover Intention among South Korean Nursing Staff in a University Hospital Setting Kwon, Chan-Young Lee, Boram Kwon, O-Jin Kim, Myo-Sung Sim, Kyo-Lin Choi, Yung-Hyun Int J Environ Res Public Health Article Nurses are vulnerable to mental health challenges, including burnout, as they are exposed to adverse job conditions such as high workload. The mental health of this population can relate not only to individual well-being but also to patient safety outcomes. Therefore, there is a need for a mental health improvement strategy that targets this population. This cross-sectional survey study investigates emotional labor, burnout, turnover intention, and medical error levels among 117 nursing staff members in a South Korean university hospital; it also analyzes correlations among outcomes and conduct correlation analysis and multiple regression analysis to determine relationships among these factors. The participants had moderate to high levels of emotional labor and burnout, and 23% had experienced medical errors within the last six months. Save for medical errors, all outcomes significantly and positively correlated with each other. These results can be used to improve the mental health outcomes of nurses working in the hospital and their consequences. Specifically, the job positions of nursing personnel may be a major consideration in such a strategy, and job-focused emotional labor and employee-focused emotional labor may be promising targets in ameliorating turnover intention and client-related burnout, respectively. MDPI 2021-09-26 /pmc/articles/PMC8507784/ /pubmed/34639412 http://dx.doi.org/10.3390/ijerph181910111 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Kwon, Chan-Young
Lee, Boram
Kwon, O-Jin
Kim, Myo-Sung
Sim, Kyo-Lin
Choi, Yung-Hyun
Emotional Labor, Burnout, Medical Error, and Turnover Intention among South Korean Nursing Staff in a University Hospital Setting
title Emotional Labor, Burnout, Medical Error, and Turnover Intention among South Korean Nursing Staff in a University Hospital Setting
title_full Emotional Labor, Burnout, Medical Error, and Turnover Intention among South Korean Nursing Staff in a University Hospital Setting
title_fullStr Emotional Labor, Burnout, Medical Error, and Turnover Intention among South Korean Nursing Staff in a University Hospital Setting
title_full_unstemmed Emotional Labor, Burnout, Medical Error, and Turnover Intention among South Korean Nursing Staff in a University Hospital Setting
title_short Emotional Labor, Burnout, Medical Error, and Turnover Intention among South Korean Nursing Staff in a University Hospital Setting
title_sort emotional labor, burnout, medical error, and turnover intention among south korean nursing staff in a university hospital setting
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8507784/
https://www.ncbi.nlm.nih.gov/pubmed/34639412
http://dx.doi.org/10.3390/ijerph181910111
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