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Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study
Mental health issues are a severe global concern with significant personal, social, and economic consequences and costs. This paper reports results of an online survey disseminated across the Australian community investigating why people with mental health issues choose particular mental health serv...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2021
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8508315/ https://www.ncbi.nlm.nih.gov/pubmed/34639765 http://dx.doi.org/10.3390/ijerph181910464 |
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author | Lawn, Sharon Kaine, Christine Stevenson, Jeremy McMahon, Janne |
author_facet | Lawn, Sharon Kaine, Christine Stevenson, Jeremy McMahon, Janne |
author_sort | Lawn, Sharon |
collection | PubMed |
description | Mental health issues are a severe global concern with significant personal, social, and economic consequences and costs. This paper reports results of an online survey disseminated across the Australian community investigating why people with mental health issues choose particular mental health services over others, what causes them to disengage from services, and what factors and qualities of services are important to consumers to support their continued engagement or re-engagement with mental health services. The importance of GPs was evident, given their key role in providing mental healthcare, especially to those referred to as “the missing middle”—consumers with mental health issues who fall through the gaps in care in other parts of the healthcare system. The study found that many respondents chose to engage with mental healthcare providers primarily due to accessibility and affordability, but also because of the relational qualities that they displayed as part of delivering care. These qualities fostered consumers’ sense of trust, feeling listened to, and not being stigmatized as part of help seeking and having their mental health needs met. Implications for education and practice are offered. |
format | Online Article Text |
id | pubmed-8508315 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2021 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-85083152021-10-13 Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study Lawn, Sharon Kaine, Christine Stevenson, Jeremy McMahon, Janne Int J Environ Res Public Health Article Mental health issues are a severe global concern with significant personal, social, and economic consequences and costs. This paper reports results of an online survey disseminated across the Australian community investigating why people with mental health issues choose particular mental health services over others, what causes them to disengage from services, and what factors and qualities of services are important to consumers to support their continued engagement or re-engagement with mental health services. The importance of GPs was evident, given their key role in providing mental healthcare, especially to those referred to as “the missing middle”—consumers with mental health issues who fall through the gaps in care in other parts of the healthcare system. The study found that many respondents chose to engage with mental healthcare providers primarily due to accessibility and affordability, but also because of the relational qualities that they displayed as part of delivering care. These qualities fostered consumers’ sense of trust, feeling listened to, and not being stigmatized as part of help seeking and having their mental health needs met. Implications for education and practice are offered. MDPI 2021-10-05 /pmc/articles/PMC8508315/ /pubmed/34639765 http://dx.doi.org/10.3390/ijerph181910464 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Article Lawn, Sharon Kaine, Christine Stevenson, Jeremy McMahon, Janne Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study |
title | Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study |
title_full | Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study |
title_fullStr | Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study |
title_full_unstemmed | Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study |
title_short | Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study |
title_sort | australian mental health consumers’ experiences of service engagement and disengagement: a descriptive study |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8508315/ https://www.ncbi.nlm.nih.gov/pubmed/34639765 http://dx.doi.org/10.3390/ijerph181910464 |
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