Intralogistik im Zeitalter des digitalen Wandels: Arbeitsanforderungen und psychische Beanspruchung in der Kommissionierung am Beispiel eines Unternehmens aus dem E-Commerce-Bereich

The e‑commerce sector is experiencing a continuous boom in logistics due to digitization. Along with mostly manual activities, people remain a decisive resource in the warehouse, which must be retained and integrated with a particular view to demographic change. In the article, the survey results of a field study with focus on the area of order picking, which was conducted at a large mail-order company, are described as an example and compared with survey results from other companies. Based on the job demand resources model, stressors, challenges and resources are examined in addition to the target variables of work ability, job satisfaction and health. The results indicate that stressors and work resources roughly keep the balance, even if, for example, job satisfaction and health are only at a medium level. Above all, there is still a need of action regarding autonomy of employees. The digital transformation is seen as an opportunity to expand the scope for action and decision-making. Practical Relevance: Due to the manual nature of the activities and the predefined processes, operational logistics involves a large number of work demands that can lead to mental strain and, in the long term, to disorders or illnesses. The expansion of work-related resources is necessary to compensate for the stressors. Digitization is seen as an opportunity to expand these resources.