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How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees?

The COVID-19 pandemic has had far-reaching impacts on the hospitality industry and its employees. The purpose of this study was to explore the effects of infection anxiety with COVID-19 (IAWC) on employee motivation and work behaviors. This study proposes and examines a model predicting that IAWC ha...

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Detalles Bibliográficos
Autores principales: Park, In-Jo, Hai, Shenyang
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8522981/
https://www.ncbi.nlm.nih.gov/pubmed/34692395
http://dx.doi.org/10.1016/j.tmp.2021.100846
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author Park, In-Jo
Hai, Shenyang
author_facet Park, In-Jo
Hai, Shenyang
author_sort Park, In-Jo
collection PubMed
description The COVID-19 pandemic has had far-reaching impacts on the hospitality industry and its employees. The purpose of this study was to explore the effects of infection anxiety with COVID-19 (IAWC) on employee motivation and work behaviors. This study proposes and examines a model predicting that IAWC has indirect effects on service and helping behaviors via intrinsic motivation. Furthermore, we expect that career future time perspective mitigates the harmful effects of IAWC on service and helping behaviors. We tested our moderated mediation model using data collected from multiple time points and multiple resources (i.e., hotel employees and their corresponding supervisors). The results show that IAWC indirectly influences service and helping behaviors via intrinsic motivation. In addition, career future time perspective moderated the effects of IAWC, such that the indirect effects of IAWC were weakened when employees' career future time perspective was high. This study extends our understanding of the impacts of IAWC on hospitality employees and the buffering effects of career future time perspective. The theoretical and practical implications of this study are discussed.
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spelling pubmed-85229812021-10-20 How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees? Park, In-Jo Hai, Shenyang Tour Manag Perspect Article The COVID-19 pandemic has had far-reaching impacts on the hospitality industry and its employees. The purpose of this study was to explore the effects of infection anxiety with COVID-19 (IAWC) on employee motivation and work behaviors. This study proposes and examines a model predicting that IAWC has indirect effects on service and helping behaviors via intrinsic motivation. Furthermore, we expect that career future time perspective mitigates the harmful effects of IAWC on service and helping behaviors. We tested our moderated mediation model using data collected from multiple time points and multiple resources (i.e., hotel employees and their corresponding supervisors). The results show that IAWC indirectly influences service and helping behaviors via intrinsic motivation. In addition, career future time perspective moderated the effects of IAWC, such that the indirect effects of IAWC were weakened when employees' career future time perspective was high. This study extends our understanding of the impacts of IAWC on hospitality employees and the buffering effects of career future time perspective. The theoretical and practical implications of this study are discussed. Elsevier Ltd. 2021-07 2021-06-23 /pmc/articles/PMC8522981/ /pubmed/34692395 http://dx.doi.org/10.1016/j.tmp.2021.100846 Text en © 2021 Elsevier Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle Article
Park, In-Jo
Hai, Shenyang
How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees?
title How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees?
title_full How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees?
title_fullStr How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees?
title_full_unstemmed How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees?
title_short How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees?
title_sort how does career future time perspective moderate in the relationship between infection anxiety with the covid-19 and service behavior among hotel employees?
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8522981/
https://www.ncbi.nlm.nih.gov/pubmed/34692395
http://dx.doi.org/10.1016/j.tmp.2021.100846
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