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The impact of the emergency medical services (EMS) automation system on patient care process and user workflow
BACKGROUND: One of the important components of the health system is the emergency medical services (EMS) system. The EMS system was implemented at Kerman University of Medical Sciences teaching hospitals to communicate the situation of patients being transferred to the hospital by EMS and to provide...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BioMed Central
2021
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8543780/ https://www.ncbi.nlm.nih.gov/pubmed/34696759 http://dx.doi.org/10.1186/s12911-021-01658-9 |
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author | Afzali, Faezeh Jahani, Yunes Bagheri, Fatemeh khajouei, Reza |
author_facet | Afzali, Faezeh Jahani, Yunes Bagheri, Fatemeh khajouei, Reza |
author_sort | Afzali, Faezeh |
collection | PubMed |
description | BACKGROUND: One of the important components of the health system is the emergency medical services (EMS) system. The EMS system was implemented at Kerman University of Medical Sciences teaching hospitals to communicate the situation of patients being transferred to the hospital by EMS and to provide facilities tailored to the patient's condition. The objective of this study was to investigate the impact of the EMS system on the patient care process and the workflow of users. METHODS: The hospital information system (HIS) report was used to investigate the impact of the EMS system on the patient care process and a questionnaire was distributed among 244 participants to determine its impact on the workflow of the users. Mann–Whitney U was used to analyze HIS reports, and Chi-square was used to analyze the data collected by questionnaires. RESULTS: The EMS system reduced the patient's stay in hospital by an average of 3 h and 45 min. It also increased the number of patients' discharge from the emergency room to 2.2% and reduced the death rate by 1.3% (p < 0.001). Besides, 78% of physicians, 75% of nurses and 83% of technicians stated that this system has positively influenced their workflow. CONCLUSIONS: The EMS system reduced the patient's stay in hospital and mortality, and increased the speed of patient service, readiness of users to provide patient care and the number of discharged patients. However, problems such as inappropriate technical infrastructure of the EMS system should be solved to improve patients' recovery, reduce mortality and improve user satisfaction. |
format | Online Article Text |
id | pubmed-8543780 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2021 |
publisher | BioMed Central |
record_format | MEDLINE/PubMed |
spelling | pubmed-85437802021-10-25 The impact of the emergency medical services (EMS) automation system on patient care process and user workflow Afzali, Faezeh Jahani, Yunes Bagheri, Fatemeh khajouei, Reza BMC Med Inform Decis Mak Research BACKGROUND: One of the important components of the health system is the emergency medical services (EMS) system. The EMS system was implemented at Kerman University of Medical Sciences teaching hospitals to communicate the situation of patients being transferred to the hospital by EMS and to provide facilities tailored to the patient's condition. The objective of this study was to investigate the impact of the EMS system on the patient care process and the workflow of users. METHODS: The hospital information system (HIS) report was used to investigate the impact of the EMS system on the patient care process and a questionnaire was distributed among 244 participants to determine its impact on the workflow of the users. Mann–Whitney U was used to analyze HIS reports, and Chi-square was used to analyze the data collected by questionnaires. RESULTS: The EMS system reduced the patient's stay in hospital by an average of 3 h and 45 min. It also increased the number of patients' discharge from the emergency room to 2.2% and reduced the death rate by 1.3% (p < 0.001). Besides, 78% of physicians, 75% of nurses and 83% of technicians stated that this system has positively influenced their workflow. CONCLUSIONS: The EMS system reduced the patient's stay in hospital and mortality, and increased the speed of patient service, readiness of users to provide patient care and the number of discharged patients. However, problems such as inappropriate technical infrastructure of the EMS system should be solved to improve patients' recovery, reduce mortality and improve user satisfaction. BioMed Central 2021-10-25 /pmc/articles/PMC8543780/ /pubmed/34696759 http://dx.doi.org/10.1186/s12911-021-01658-9 Text en © The Author(s) 2021 https://creativecommons.org/licenses/by/4.0/Open AccessThis article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) . The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/ (https://creativecommons.org/publicdomain/zero/1.0/) ) applies to the data made available in this article, unless otherwise stated in a credit line to the data. |
spellingShingle | Research Afzali, Faezeh Jahani, Yunes Bagheri, Fatemeh khajouei, Reza The impact of the emergency medical services (EMS) automation system on patient care process and user workflow |
title | The impact of the emergency medical services (EMS) automation system on patient care process and user workflow |
title_full | The impact of the emergency medical services (EMS) automation system on patient care process and user workflow |
title_fullStr | The impact of the emergency medical services (EMS) automation system on patient care process and user workflow |
title_full_unstemmed | The impact of the emergency medical services (EMS) automation system on patient care process and user workflow |
title_short | The impact of the emergency medical services (EMS) automation system on patient care process and user workflow |
title_sort | impact of the emergency medical services (ems) automation system on patient care process and user workflow |
topic | Research |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8543780/ https://www.ncbi.nlm.nih.gov/pubmed/34696759 http://dx.doi.org/10.1186/s12911-021-01658-9 |
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