Innovative Service Operations for Survivals of SMEs Under COVID-19: Two Cases in Hong Kong

The COVID-19 pandemic creates an unseen challenge to the world's business operations. In order to survive, companies have taken all kinds of measures. However, for small and medium enterprises, owing to relatively limited resources, surviving COVID-19 requires innovative measures. In this artic...

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Detalles Bibliográficos
Formato: Online Artículo Texto
Lenguaje:English
Publicado: IEEE 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8545193/
http://dx.doi.org/10.1109/EMR.2021.3050406
Descripción
Sumario:The COVID-19 pandemic creates an unseen challenge to the world's business operations. In order to survive, companies have taken all kinds of measures. However, for small and medium enterprises, owing to relatively limited resources, surviving COVID-19 requires innovative measures. In this article, we examine two interesting “innovative solutions” which are practiced in Hong Kong as operational strategies to deal with COVID-19. Managerial implications are also discussed.

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