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The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond

The purpose of this study is to examine the effects of experiential value and novelty on the formation of customer satisfaction and behavioral intention towards a robot barista coffee shop (RBCS). For the analysis, a set of hypotheses was developed and tested based on data collected from 300 custome...

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Detalles Bibliográficos
Autores principales:	Kim, Seon Hee, Yoo, Se Ran, Jeon, Hyeon Mo
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Springer Berlin Heidelberg 2021
Materias:	Empirical Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8557263/ http://dx.doi.org/10.1007/s11628-021-00467-4

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