Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry

To sustain a company’s competitive advantage, providing innovative products or services is inevitable. Previous researches mainly focused on technology-related service innovation (TRSI), letting human-related service innovation (HRSI) remain largely unstudied. However, the authors believe that human...

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Detalles Bibliográficos
Autores principales: Tai, Yang-Fei, Wang, Yi-Chieh, Luo, Ching-Ching
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2021
Materias:
Empirical Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8588770/
http://dx.doi.org/10.1007/s11628-021-00461-w

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8588770/
http://dx.doi.org/10.1007/s11628-021-00461-w

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