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Perceived Organizational Support and Work Engagement of First-Line Managers in Healthcare – The Mediation Role of Feedback Seeking Behavior

BACKGROUND: First-line managers play a significant role in the management system of a health-care organization because they provide support and bridge for both senior management and their subordinates. Their work engagement becomes the foundation of facility functioning, encompassing both meeting or...

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Autores principales: Jankelová, Nadežda, Joniaková, Zuzana, Skorková, Zuzana
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8590451/
https://www.ncbi.nlm.nih.gov/pubmed/34785904
http://dx.doi.org/10.2147/JMDH.S326563
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author Jankelová, Nadežda
Joniaková, Zuzana
Skorková, Zuzana
author_facet Jankelová, Nadežda
Joniaková, Zuzana
Skorková, Zuzana
author_sort Jankelová, Nadežda
collection PubMed
description BACKGROUND: First-line managers play a significant role in the management system of a health-care organization because they provide support and bridge for both senior management and their subordinates. Their work engagement becomes the foundation of facility functioning, encompassing both meeting organizational goals and the patient-centered care approach, but also meeting the expectations and needs of subordinate staff. The purpose of our study is to examine the relationship between perceived organizational support and work engagement of first-line health-care managers and the deeper mechanisms in the form of feedback seeking behavior that may positively influence this relationship. METHODS: Data collection was carried out in the form of a questionnaire survey in the period February 2021. Respondents were first-level medical managers from different types of clinical areas and from all Slovak hospitals (221). The PLS-SEM method was used to analyze paths between variables and to analyze direct and indirect effects using SmartPLS 3.3 software. RESULTS: The findings indicate a positive association of perceived organizational support and work engagement. Hypotheses about the mediation of the two components of feedback seeking behavior (monitoring and inquiring) have support in both their separate and joint mediation. At the same time, in joint mediation, a larger part of the indirect effect is transmitted by the feedback seeking behavior inquiring and thus represents a possible direction of interest for the top management of hospitals to strengthen the work engagement of their first-level managers not only for the purpose of their higher performance, but also of their job satisfaction. CONCLUSION: Perceived organizational support enhances the work engagement of first-line managers. However, the total effect is significantly higher when feedback seeking behavior is involved not only in monitoring, but especially in inquiring.
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spelling pubmed-85904512021-11-15 Perceived Organizational Support and Work Engagement of First-Line Managers in Healthcare – The Mediation Role of Feedback Seeking Behavior Jankelová, Nadežda Joniaková, Zuzana Skorková, Zuzana J Multidiscip Healthc Original Research BACKGROUND: First-line managers play a significant role in the management system of a health-care organization because they provide support and bridge for both senior management and their subordinates. Their work engagement becomes the foundation of facility functioning, encompassing both meeting organizational goals and the patient-centered care approach, but also meeting the expectations and needs of subordinate staff. The purpose of our study is to examine the relationship between perceived organizational support and work engagement of first-line health-care managers and the deeper mechanisms in the form of feedback seeking behavior that may positively influence this relationship. METHODS: Data collection was carried out in the form of a questionnaire survey in the period February 2021. Respondents were first-level medical managers from different types of clinical areas and from all Slovak hospitals (221). The PLS-SEM method was used to analyze paths between variables and to analyze direct and indirect effects using SmartPLS 3.3 software. RESULTS: The findings indicate a positive association of perceived organizational support and work engagement. Hypotheses about the mediation of the two components of feedback seeking behavior (monitoring and inquiring) have support in both their separate and joint mediation. At the same time, in joint mediation, a larger part of the indirect effect is transmitted by the feedback seeking behavior inquiring and thus represents a possible direction of interest for the top management of hospitals to strengthen the work engagement of their first-level managers not only for the purpose of their higher performance, but also of their job satisfaction. CONCLUSION: Perceived organizational support enhances the work engagement of first-line managers. However, the total effect is significantly higher when feedback seeking behavior is involved not only in monitoring, but especially in inquiring. Dove 2021-11-09 /pmc/articles/PMC8590451/ /pubmed/34785904 http://dx.doi.org/10.2147/JMDH.S326563 Text en © 2021 Jankelová et al. https://creativecommons.org/licenses/by-nc/3.0/This work is published and licensed by Dove Medical Press Limited. The full terms of this license are available at https://www.dovepress.com/terms.php and incorporate the Creative Commons Attribution – Non Commercial (unported, v3.0) License (http://creativecommons.org/licenses/by-nc/3.0/ (https://creativecommons.org/licenses/by-nc/3.0/) ). By accessing the work you hereby accept the Terms. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed. For permission for commercial use of this work, please see paragraphs 4.2 and 5 of our Terms (https://www.dovepress.com/terms.php).
spellingShingle Original Research
Jankelová, Nadežda
Joniaková, Zuzana
Skorková, Zuzana
Perceived Organizational Support and Work Engagement of First-Line Managers in Healthcare – The Mediation Role of Feedback Seeking Behavior
title Perceived Organizational Support and Work Engagement of First-Line Managers in Healthcare – The Mediation Role of Feedback Seeking Behavior
title_full Perceived Organizational Support and Work Engagement of First-Line Managers in Healthcare – The Mediation Role of Feedback Seeking Behavior
title_fullStr Perceived Organizational Support and Work Engagement of First-Line Managers in Healthcare – The Mediation Role of Feedback Seeking Behavior
title_full_unstemmed Perceived Organizational Support and Work Engagement of First-Line Managers in Healthcare – The Mediation Role of Feedback Seeking Behavior
title_short Perceived Organizational Support and Work Engagement of First-Line Managers in Healthcare – The Mediation Role of Feedback Seeking Behavior
title_sort perceived organizational support and work engagement of first-line managers in healthcare – the mediation role of feedback seeking behavior
topic Original Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8590451/
https://www.ncbi.nlm.nih.gov/pubmed/34785904
http://dx.doi.org/10.2147/JMDH.S326563
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