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Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country

PURPOSE: Recent literature on healthcare quality demands more contextualized and patient-perspective research, as models from developed countries are not suitable for developing countries. Moreover, research on private healthcare services in Vietnam has long been underestimated by academia, but it h...

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Detalles Bibliográficos
Autores principales:	Nguyen, Nhi Xuan, Tran, Khoa, Nguyen, Tuyet Anh
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Dove 2021
Materias:	Original Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8607125/ https://www.ncbi.nlm.nih.gov/pubmed/34819722 http://dx.doi.org/10.2147/PPA.S333586

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