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Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan

This cross-sectional study aimed to (1) describe the unclassified contents of telephone consultation services provided by a public health center during the first wave of COVID-19 in Japan and (2) examine whether the contents required assistance from public health nurses (PHNs). We analyzed a total o...

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Autores principales: Yoshioka-Maeda, Kyoko, Sumikawa, Yuka, Tanaka, Noriha, Honda, Chikako, Iwasaki-Motegi, Riho, Yamamoto-Mitani, Noriko
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8624968/
https://www.ncbi.nlm.nih.gov/pubmed/34828638
http://dx.doi.org/10.3390/healthcare9111593
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author Yoshioka-Maeda, Kyoko
Sumikawa, Yuka
Tanaka, Noriha
Honda, Chikako
Iwasaki-Motegi, Riho
Yamamoto-Mitani, Noriko
author_facet Yoshioka-Maeda, Kyoko
Sumikawa, Yuka
Tanaka, Noriha
Honda, Chikako
Iwasaki-Motegi, Riho
Yamamoto-Mitani, Noriko
author_sort Yoshioka-Maeda, Kyoko
collection PubMed
description This cross-sectional study aimed to (1) describe the unclassified contents of telephone consultation services provided by a public health center during the first wave of COVID-19 in Japan and (2) examine whether the contents required assistance from public health nurses (PHNs). We analyzed a total of 207 calls in which the purpose of the call was unclassified into pre-set categories. PHNs transcribed the exact text of the consultation conversations recorded from 25 March to 20 April 2020 in City A. Approximately half of the calls were from residents. Seven categories were extracted through a qualitative content analysis. The most common topic was infection control measures, where the presence of COVID-19 infection was assumed (n = 62); the second most common was extreme anxiety and fear of infection (n = 50). Questions about the COVID-19 response system (n = 30), discrimination and misunderstandings about COVID-19 (n = 24), and response measures for COVID-19 outbreaks within organizations (n = 18) were also included. The unclassified consultations included various topics, several of which required the expertise of a PHN. Each local government should consider sharing and task-shifting telephone consultation services among PHNs and other staff to reduce their burden and allow them to concentrate on conducting infection control more effectively.
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spelling pubmed-86249682021-11-27 Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan Yoshioka-Maeda, Kyoko Sumikawa, Yuka Tanaka, Noriha Honda, Chikako Iwasaki-Motegi, Riho Yamamoto-Mitani, Noriko Healthcare (Basel) Article This cross-sectional study aimed to (1) describe the unclassified contents of telephone consultation services provided by a public health center during the first wave of COVID-19 in Japan and (2) examine whether the contents required assistance from public health nurses (PHNs). We analyzed a total of 207 calls in which the purpose of the call was unclassified into pre-set categories. PHNs transcribed the exact text of the consultation conversations recorded from 25 March to 20 April 2020 in City A. Approximately half of the calls were from residents. Seven categories were extracted through a qualitative content analysis. The most common topic was infection control measures, where the presence of COVID-19 infection was assumed (n = 62); the second most common was extreme anxiety and fear of infection (n = 50). Questions about the COVID-19 response system (n = 30), discrimination and misunderstandings about COVID-19 (n = 24), and response measures for COVID-19 outbreaks within organizations (n = 18) were also included. The unclassified consultations included various topics, several of which required the expertise of a PHN. Each local government should consider sharing and task-shifting telephone consultation services among PHNs and other staff to reduce their burden and allow them to concentrate on conducting infection control more effectively. MDPI 2021-11-20 /pmc/articles/PMC8624968/ /pubmed/34828638 http://dx.doi.org/10.3390/healthcare9111593 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Yoshioka-Maeda, Kyoko
Sumikawa, Yuka
Tanaka, Noriha
Honda, Chikako
Iwasaki-Motegi, Riho
Yamamoto-Mitani, Noriko
Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
title Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
title_full Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
title_fullStr Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
title_full_unstemmed Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
title_short Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
title_sort content analysis of the free covid-19 telephone consultations available during the first wave of the pandemic in japan
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8624968/
https://www.ncbi.nlm.nih.gov/pubmed/34828638
http://dx.doi.org/10.3390/healthcare9111593
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