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The status quo of digital transformation in insurance sales: an empirical analysis of the german insurance industry
In this paper, we focus on the impact of digital transformation on traditional ways to sell insurance products. Our goal is to investigate how widespread the use of digital technologies in insurance sales is and which values of these digital technologies are perceived by insurance intermediaries. Mo...
Autores principales: | Eckert, Christian, Eckert, Johanna, Zitzmann, Armin |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Springer Berlin Heidelberg
2021
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8628284/ http://dx.doi.org/10.1007/s12297-021-00507-y |
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