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Air-travelers' concerns emerging from online comments during the COVID-19 outbreak

This research aims to assess air travelers' concerns affected by the Coronavirus pandemic, expressed in the comments they wrote online. A sample of 639 comments written on the Italian National Consumer Union website and related to the airline industry was assessed through an automated sentiment...

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Detalles Bibliográficos
Autores principales:	Piccinelli, Stefania, Moro, Sérgio, Rita, Paulo
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Elsevier Ltd. 2021
Materias:	Case Study
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8647352/ https://www.ncbi.nlm.nih.gov/pubmed/34898789 http://dx.doi.org/10.1016/j.tourman.2021.104313

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