Identifying factors that promote and limit the effective use of real-time patient experience feedback: a mixed-methods study in secondary care

OBJECTIVES: The Friends and Family Test (FFT) is commissioned by the National Health Service (NHS) in England to capture patient experience as a real-time feedback initiative for patient-centred quality improvement (QI). The aim of this study was to create a process map in order to identify the fact...

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Detalles Bibliográficos
Autores principales: Khanbhai, Mustafa, Flott, Kelsey, Manton, Dave, Harrison-White, Stephanie, Klaber, Robert, Darzi, Ara, Mayer, Erik
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2021
Materias:
Qualitative Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8655585/
https://www.ncbi.nlm.nih.gov/pubmed/34880009
http://dx.doi.org/10.1136/bmjopen-2020-047239

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8655585/
https://www.ncbi.nlm.nih.gov/pubmed/34880009
http://dx.doi.org/10.1136/bmjopen-2020-047239

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